Patient Access Representative | Float | 40hrs/week
Patient Access Representative | Float | 40hrs/week
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Job Description
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.25 - $23.00Union Position:
NoDepartment Details
Join our Patient Access Representative Department! You will be responsible for working in various assigned clinics. Responsibilities will include checking in patients and rescheduling appointments as necessary. Main hours are Monday thru Friday 8:00am to 5:00pm no weekends or holidays.Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.Job Description
REGISTRATION
- Greet patients & verifies demographics
- Creating scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments pre-payments and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
- Work with nursing team & providers to coordinate & schedule appointments to meet patients needs coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile distribute administer and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties such as make copies or send faxes
Qualifications
High school diploma or equivalent preferred. Post-secondary education helpful.One year of work experience preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
