CST Operations - Operation Executive - Travel
CST Operations - Operation Executive - Travel
Posted on :
26-05-2025
Employer Active
1 Vacancy
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Job Description
About Us :
Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team:
This Team is involved in revenue management vendor management and strategies to get new business and make travel profitable entity
About the role:
Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users.
Key Responsibilities
1) Operating in a 24 Hrs Day 6 day-week team with multiple/rotational shift options.
2) Understanding and expertise in domestic and international travel requirements (LCC airlines)
3) Able to understand customer queries and advise them of suitable resolution
4) Customer-focused and service-oriented where you are accountable for key performance indicators of success such as customer satisfaction (CSAT) key productivity metrics
5) Coach develop and mentor Junior resources and colleagues in the team when needed
Additional Accountabilities
1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines.
2) Action consumers booking/PNR for refund ticketing re-issuance escalations
Superpowers/ Skills that will help you succeed in this role:
1) Excellent communication skills.
2) Fresher to 1 yr of experience in Travel Agency/Industry
3) Result/Target driven attentive adaptable and motivated to learn.
4) Proficiency in technology to research options and complete process requirements
Education: MBA Preferred
Why join us:
We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career working in a diverse and inclusive workplace where the diverse backgrounds perspectives and life experiences of our people are celebrated and create a great place to grow thrive and belong. Most importantly for us Work is Fun!!
Compensation:
If you are the right fit we believe in creating wealth for you with enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Employment Type
Full-Time
Key Skills
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