EMEA Warranty Administrator
EMEA Warranty Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Provide support to the Warranty Administration team. Carry out tasks associated with processing of warranty claims and RMAs following policies and procedures set by Raymarine.
Primary Duties & Responsibilities:
- Process and evaluate daily submitted RMA notifications and warranty claims for accuracy.
- Ensure claimants submitting RMA notifications and warranty claims adhere to the Raymarine warranty policy.
- Resolve disputed Warranty RMAs and claims in a timely manner in accordance with the warranty department KPIs.
- Provide necessary documentation to support queried or rejected claims.
- Provide support to Subsidiaries Distributors Services Agents and Dealers.
- Respond to customer queries and co-ordinate resolutions utilising both Product Support and Repair Personnel.
- Maintain and update spreadsheets used as tool to evaluate RMAs and warranty claims accurately.
- Assist with the rebilling of defective products via the vendor rebill.
- Manage the OEM Beneteau and Jeanneau returns process.
- Perform all other related duties as assigned.
Core Competencies:
- PC literate in Microsoft Windows Word Excel & SAP
- Must have excellent communication skills
- Must remain calm and professional under pressure
- High level of accuracy & attention to detail
- Good level of numeracy
- Able to communicate effectively & professionally with all levels and areas of business and customers
- Must be able to operate as part of a team and be a team player
- 3 GCSE Grade A-C including Maths & English
Experience in Customer Service
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
