Repayment Officer 1
Repayment Officer 1
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Job Description
Position: Repayment Officer 1 (Verification Operations)
Salary: 24250
Pension: 28.97% - Alongside your salary Student Loans Company contributes towards you being a member of the Civil Service Defined Benefit Pension scheme
Location: Glasgow
Start Date: 21/07/2025
Please note: The advert will close at 11:59PM the night before the listed closing date.
Is it time you unlocked your potential
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989 we have enabled our customers to invest in their futures by delivering secure accurate and efficient assessment payment and repayment services.
SLC now has an exciting opportunity for a Repayments Officer 1 to join our Verifications Operations team. Verification Operations (VO) sits within the Customer Operations directorate with an objective to increase repayments and support proper administration of the loan book.
The department comprises of 8 operational functions: Customer Care GDPR Data Subject Rights In-come Contingent Repayments (ICR) Mortgage Style Loans (MSL) VO Investigations VO Pro-cessing VO Support and Quality Assurance.
The successful candidate will be responsible for managing repayment customer queries across multiple channels. Repayment Officers provide customer services across the SLC in of products and debt categories in line with agreed quality and productivity expectations
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
What you bring:
- IT literate with the ability to work across multiple programs including (Office 365 Customer Relationship Management systems databases etc)
- Ability to understand and interpret a wide range of information to inform advise and aid decision making.
- Accuracy and attention to detail to achieve high standards of work
- Excellent problem-solving skills and ability to use your own initiative
- Effective communication skills with the ability to engage with customers in a clear concise and professional manner.
- Effective team player with the ability to support others when required
- Excellent written communication and numeracy skills.
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and re-wards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexitime and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers cycle to work scheme access to the Civil Service Sports and Leisure Club for discounted gym memberships and an optional dental insurance scheme
SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail please email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
