Senior Business System Analyst - Salesforce CRM
Senior Business System Analyst - Salesforce CRM
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Job Description
Senior Business System Analyst - Salesforce/ CRM
Austin- Hybrid
Position Summary
Thales is looking for a highly skilled and motivated Senior Business System Analyst with Salesforce expertise to join our Cyber Security Products (CSP) Program Management Office team. This is a true Business Analyst role and not a technical developer.
In this role you will collaborate with business stakeholders and IT teams to deliver technology solutions that drive the success of Sales Marketing and Channel business teams.
Key Areas of Responsibility
Your primary responsibilities will include analyzing designing and optimizing business processes within Salesforce and other tools. The ideal candidate will have a strong background in Salesforce design consulting best practices process mapping and facilitation. You will work closely with commercial Sales Marketing and Channel teams to identify opportunities for improvement implement changes and measure the impact of process optimizations. This role focuses on enhancing and supporting the Unified Salesforce Instance and supporting approximately 800 users.
Deep understanding of Business functions and shows interest in learning business processes and strategies
Elicit and document business requirements from stakeholders through various methods (e.g. interviews workshops observation).
Translate business needs into functional and technical requirements for Salesforce development teams.
Business process analysis and process flow documentation.
Create user stories acceptance criteria and documentation to guide development teams.
Collaborate with developers testers and other stakeholders to ensure the successful implementation of Salesforce solutions.
Coordinate user acceptance testing (UAT) to validate system enhancements.
Track project progress and identify potential risks and issues. Communicate project status to stakeholders.
Strong analytical and problem-solving skills excellent communication interpersonal skills and the ability to work independently and as part of a team
Minimum Qualifications
Bachelors degree in Computer Science/Information Technology or similar professional degree
At least 5 years of experience analyzing designing and optimizing business processes
At least 3 years of experience using Salesforce CRM
Prior experience translating business needs into functional and technical requirements
Demonstrated experience creating user stories acceptance criteria and documentation to guide development teams
Prior experience working in a cross functional team for a large multinational technology company
Must have prior experience with one of the following: Salesforce Admin Sales Cloud and/ or Salesforce CPQ
Should have exposure to at least one of the following: Marketo or similar tools Oracle(ERP)
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
Why Join Us
Say HI and learn more about working at Thales click here
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This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified consistent with federal law state law and local ordinances.We are an equal opportunity employer including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .
The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between
This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.
(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance AD&D Disability Employee Assistance Plan and Well-being Program
Required Experience:
Senior IC
Employment Type
Full-Time
