Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.
To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.
Could that be you
Your mission
UiPath is seeking a highly motivated and experienced Customer Success Manager to guide
our customers through their post sales journeys and AI- powered transformation programs.
The successful candidate will be a strategic thinker with a deep understanding of
professional services adoption strategies organization change management a track record
of delivering impact to customers and a passion for ensuring our customers achieve their
desired outcomes. This role requires a strong bias towards action an ability to navigate
ambiguity and leadership skills to drive results through other internal & external teams.
What youll do at UiPath
Post-Sales Strategy: Own the customers overall adoption strategy building &
maintaining the customers comprehensive value delivery plan to achieve the stated
objectivesPost-Sales Account Management: Own lead & orchestrate end-to-end adoption
delivery from planning to realisation coordinating across the various internal and
external work streams to ensure timely and successful implementation of automation
solutionsValue Fluency & Management: Understand and advise the customer on how best to
define deliver & realize value that aligns with their stated objectivesOperational Excellence: Develop and maintain work stream plans timelines and
deliverables and ensure adherence to success milestonesClient Engagement: Serve as the primary point of contact for clients building and
nurturing strong relationships. Understand client needs and requirements
collaborate with cross-functional teams to tailor success strategies accordinglyExecutive Client Relationship Management: Cultivate and sustain strategic
relationships with key clients becoming a trusted advisor on automation strategiesCollaborate closely with clients to understand their strategic goals and tailor
automation solutions to maximize business impactOperational & Technical Expertise: Possess an understanding of automation
technologies and the operational technical & change management best practices
required to execute successfully and drive transformationInnovation and Thought Leadership: Stay abreast of industry trends emerging
technologies and best practices in automation. Contribute to the development of
thought leadership content and share insights with clients to drive innovationTeam Collaboration: Collaborate with internal technical teams sales and other
stakeholders to ensure a unified and customer-centric approach. Communicate client
expectations and requirements to the adoption teams. Track and manage execution
to planIssue Resolution: Work closely with clients and internal teams to develop effective
solutions to problems
What youll bring to the team
10 years of Extensive experience in customer success roles with a proven track record of driving customer satisfaction adoption and retention
Experience with professional services & attach motions for support/services
Experience in a high-growth technology company preferably in the SaaS or RPA
spaceStrong leadership and team-building skills with the ability to inspire and motivate
cross-functional teamsExcellent communication and interpersonal skills
Data-driven mindset with the ability to use data to make informed decisions and
drive resultsStrategic thinking and the ability to develop and execute customer success strategies
Bachelors degree in business technology or a related field (MBA preferred)Fluency in English
#LI-MR1
Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .
Required Experience:
Manager
Employment Type
Full-Time
