Senior Software Dev Engineer, Customer Experience and Business Trends
Senior Software Dev Engineer, Customer Experience and Business Trends
Posted on :
26-05-2025
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1 Vacancy
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Job Description
Are you inspired by invention Do you like building end to end automated solutions to drive Amazon digital products improvement Want to dive deeper about how customer experience can be measured by machine learning and computer vision technology
We are looking for a Senior Software Development Engineer to lead this exciting new innovative program in India. We build the automated products to measure the customer experience and digital products performance on the devices around the world. You will be responsible for designing developing testing and deploying sophisticated engineering systems for measuring customer CX. You will collaborate closely with a team of engineers and scientists to influence our overall strategy and define the teams roadmap. You will drive system architecture spearhead best practices and mentor junior engineers. You will focus on driving the next wave of innovation to measure the digital experience in terms of latency and quality. You will lead the team to expand the automation with AWS IoT and strive for exposing the visual / audio analytic capability as self-service. You will lead the team to leverage AI and quantitative analysis to challenge conventional wisdom with hard data.
Key job responsibilities
- Leading the design development and maintenance of systems ensuring they meet Amazons growing scale.
- Work with technical stakeholders from across the company to solve big problems align on technical direction and make sure our systems continue to meet their evolving needs.
- Grow the junior developers on the team and set a high bar for engineering best practices.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds - including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientist Business Intelligence Engineers Business Analysts Risk Managers and more.
- 5 years of non-internship professional software development experience
- 5 years of programming with at least one software programming language experience
- 5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience as a mentor tech lead or leading an engineering team
- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Senior Software Development Engineer to lead this exciting new innovative program in India. We build the automated products to measure the customer experience and digital products performance on the devices around the world. You will be responsible for designing developing testing and deploying sophisticated engineering systems for measuring customer CX. You will collaborate closely with a team of engineers and scientists to influence our overall strategy and define the teams roadmap. You will drive system architecture spearhead best practices and mentor junior engineers. You will focus on driving the next wave of innovation to measure the digital experience in terms of latency and quality. You will lead the team to expand the automation with AWS IoT and strive for exposing the visual / audio analytic capability as self-service. You will lead the team to leverage AI and quantitative analysis to challenge conventional wisdom with hard data.
Key job responsibilities
- Leading the design development and maintenance of systems ensuring they meet Amazons growing scale.
- Work with technical stakeholders from across the company to solve big problems align on technical direction and make sure our systems continue to meet their evolving needs.
- Grow the junior developers on the team and set a high bar for engineering best practices.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds - including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientist Business Intelligence Engineers Business Analysts Risk Managers and more.
- 5 years of non-internship professional software development experience
- 5 years of programming with at least one software programming language experience
- 5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience as a mentor tech lead or leading an engineering team
- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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