CRM Tech Lead
CRM Tech Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
The CRM Tech Lead will oversee the design development and optimization of customer relationship management systems to enhance customer engagement retention and lifetime value. This role bridges the gap between marketing IT and customer service ensuring seamless integration and performance of CRM platforms
ESSENTIAL FUNCTIONS:
- Lead the technical strategy and implementation of CRM solutions (e.g. Salesforce Microsoft Dynamics).
- Collaborate with marketing and customer service teams to define CRM requirements and workflows.
- Manage CRM integrations with e-commerce POS loyalty programs and customer data platforms.
- Ensure data integrity compliance (e.g. CCPA GDPR) and security across all CRM systems.
- Develop and maintain dashboards and reports to track customer engagement and campaign performance.
- Mentor and guide a team of CRM developers and analysts.
- Troubleshoot and resolve CRM-related issues and bugs
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Bachelors degree in Computer Science Information Systems or related field.
- 5 years of experience in CRM systems
KNOWLEDGE SKILLS AND ABILITY:
- Proficiency in CRM platforms (e.g. Salesforce HubSpot Dynamics 365).
- Strong understanding of customer data architecture and marketing automation.
- Excellent communication and project management skills.
TRAVEL REQUIREMENTS:
- N/A
PHYSICAL REQUIREMENTS:
Regularly sits and does computer work.
Occasionally walks stands and lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Required Experience:
Staff IC
Employment Type
Full-Time
