Patient Access Representative

For over 16 years Trilyon Inc. has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology Salesforce AI Machine Learning and Technical Writing we consistently exceed expectations in catering to a wide range of requirements.

Currently we are seeking an Administrative - Patient Access Representative for one of our clients that is a leading multination corporation.

Position: Administrative - Patient Access Representative

Location: Burlingame CA 94010

Duration: 3 months

Pay Rate:$ 30/Hr

Shift- NIGHTS 8 hours between ( EVERY OTHER WEEKEND REQUIRED )

Time- (19:00 - 03:30)
Description:

Must have Strong EPIC experience listed in resume and have recent patient registration experience.



JOB ACCOUNTABILITIES:

OPERATIONS:

• Greets patients/family members and obtains and/or verifies demographic clinical financial and insurance information in the process of financially clearing patients for service delivery including the entry of patient/guarantor information in the patient registration/accounting systems collection of patient signatures on all appropriate forms and the imaging/copying of registration documents
• Utilizes inputs to authenticate and register patients for service delivery for patients who have registered through the Patient Access Center; for those who are not registered completes the end-to-end process of registration through close-out for service delivery.
• Obtains and processes signed physician orders.
• Maintains assigned work queue.
• Conducts insurance eligibility/benefit verification referral/authorization and financial education on designated accounts.
• Calculates estimated patient liability informs patient/guarantor and actively collects appropriate patient liabilities including co-payments deductibles and deposits at time of service and/or processes patient payments accepts payments on prior services. Refers appropriate cases to financial counseling for follow-up and consultation.
• Executes other duties as assigned such as cashiering bed management and communications operator.
• Enhances the patient experience throughout all patient interactions which will be face-to-face or by other means of communication demonstrating knowledge of Health system and service offerings.

CONTINUOUS IMPROVEMENT:

• Supports the implementation of programs policies initiatives and tools
• Contributes ideas and actions towards the continuous improvement of Patient Access related processes within area of influence.

PEOPLE DEVELOPMENT:

• Adaptable to learning new processes concepts and skills Seeks and responds to regular performance feedback from team lead; provides upward feedback as needed

RELATIONSHIP MANAGEMENT:

• Maintains positive work relationships with members of other teams to communicate effectively and to ensure compliance with cross-team responsibilities. Assists in ensuring efforts of the team to support building strong peer-to-peer relationships.

PATIENT SATISFACTION:

• Performs revenue cycle tasks necessary to ensure compliance and exceptional customer service.
• Authenticates patient identity throughout all processes.
• May provide directional support to patients and/or family members.
• Maintains knowledge of applicable Federal State and local laws and regulations Standards of Conduct Standards of Behavior as well as policies and procedures to ensure adherence in a manner that reflects honest ethical and professional behavior.
• Meet the department monthly cash goal.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE: 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• General knowledge of patient access financial counseling functions in acute and non-acute settings. Working knowledge and understanding of insurance and medical terminology. Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems. Demonstrated ability to work in multiple computer systems such as patient registration/accounting systems telephone consoles document imaging scanning payment posting proprietary payer websites and data quality monitoring both accurately and efficiently. Possess verbal and written communication and active listening skills. Accuracy and attentiveness to detail. Decision-making and problem-solving skills. Must be able to work concurrently on a variety of tasks/projects in a diverse environment. Ability to meet or exceed targeted customer service productivity and quality standards.
• Computer proficiency skills. Requires the ability to work with and maintain confidential information.

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer committed to fairness and respect for all individuals. We value diversity in age disability ethnicity gender gender identity religion and sexual orientation believing it drives innovation and better service. Employment decisions are made impartially without regard to any protected characteristic under federal state or local law. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.