Automotive Parts Advisor
Automotive Parts Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title Automotive Service Advisor
Location Greenville SC (Hybrid) In-office: Tuesday through Thursday
*** Work from home / Remote > Only Monday & Friday
Salary Range: $53000 per annum benefits
Schedule: Full-time with full benefits
Job Overview:
Training Period (Approx. 1 Month): Onsite every day
Post-Training: Hybrid schedule:
In-office: Tuesday through Thursday
- *** This position is upselling customers to buy additional warranties on new car purchases.
- *** This position provides support to agents clients and customers by adjudicating claims providing claims status and resolving or escalating customer issues.
- The claims adjuster ensures proper documentation adjudicates per the terms and conditions of the contract utilizing available resources and meet schedule expectations informing management of any changes.
- Automotive Service Industry Experience (Required: 3 Years)
- *** Experience as a Service Advisor Parts Advisor or Automotive Technician.***
- *** Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
- *** The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.
Job Responsibilities:
- Handles claims related calls per work schedule performing within defined metrics
- Manages the car inspection when claim is over a certain amount or fraud
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
- Master understanding of clients agents and contract terms and conditions
- Notify Supervisor of any claims in which possible fraud is suspected
- Participates in all training as required to perform the duties of the role
Job Requirements:
- High School Diploma or equivalent
- 3 years of experience within Automotive Service Industry > Required (Technician/Mechanic Service Advisors Parts Advisor)
- Must possess strong Automotive Technical and Mechanical knowledge
- Must be able to successfully pass a background check
Company Benefits:
- Auxiliary Medical Prescription Dental and Vision Insurance
- Registered Retirement Savings Plan
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Paid Holidays and Paid Time Off
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement Program
- Ongoing Training & Personal Development
Employment Type
Full Time
