Operations Manager
Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and self-insured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare expertsdriving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
The Operation Manager role is a key leader of the Client Services organization leading a team of Client Support Specialist responsible for the service delivery for the Third-Party Administrator (TPA) Vertical. This position is responsible for overseeing strategic service plans to ensure the achievement of client experience objectives and overall customer satisfaction. The candidate will have demonstrated experience and ability to respond to complex service issues and inquiries solving non-routine problems and ensuring resolution and client satisfaction with products services and information directly and through the performance of their respective team.The Operation Manager will work closely with Client Management Sales Leadership and Service Operations fostering collaboration across various business areas and leaders. This role involves sharing insights ideas and knowledge to inspire and influence others participating in task forces and leading initiatives that showcase expertise and innovative thinking.
What Youll Do
Lead a team of client service professionals by providing regular training development feedback and career coaching.
Set clear expectations and offer guidance in client service delivery through individual and team meetings.
Accountability for leading best practices and consistency of process for engaging with clients to include client educations routine client touchpoints service issue and status reporting and volume management for book of business assignments.
Motivate drive accountability and coach a diverse team while assessing talent effectively. Ensure new talent is oriented properly and focus on retaining growing and building a strong talent pipeline.
Participate in client meetings and events to educate and inform on service as well as value.
Creating effective service strategies addressing complex and unique service issues and ensure client satisfaction with products and services through team output.
Use creativity foresight and judgment to design plan and implement initiatives that make doing business easier and add value.
Leverage tools such as Salesforce Jira ZAPP and other Zelis platforms successfully.
Collaborate with project and development teams on initiatives related to Client Services.
Develop strong relationships with Client Management teams Sales Leadership and Matrix partners across the Payments Organization to help deliver client satisfaction.
What Youll Bring to Zelis
Bachelors degree preferred or at least 7 years experience in healthcare.
Minimum of 5 years of experience managing people.
3 years of previous sales service or executing client related experience strongly preferred.
Skilled in the use of Microsoft Excel and PowerPoint.
Excellent communication and interpersonal skills both written and verbal; strong customer service and demonstrated ability to drive outcomes/results.
Goal oriented resourceful personally accountable and self-directed.
Demonstrated ability to proactively seek opportunities for improvement and to effectively collaborate across the organization.
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Manager
Employment Type
Full-Time
