Customer Care Administrator - Logistics
Customer Care Administrator - Logistics
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Location:Biggleswade
Salary:up to 26000
Hours:Monday to Friday 9:00 AM 6:00 PM
- Support a portfolio of client accounts with day-to-day delivery and order updates
- Communicate clearly with customers via phone and email around 15 key contacts per account
- Handle delivery queries shipment updates and customer concerns with professionalism and care
- Book deliveries and collections coordinating with transport providers and internal teams
- Update systems with order and delivery information accurately and in a timely manner
- Help resolve any issues or delays quickly keeping the customer informed
- Liaise with UK-based showrooms and internal teams to ensure a smooth customer experience
- Maintain records of shipments and prepare basic documentation for deliveries
- Experience in logistics transport or customer service with a logistics focus
- Confident using systems and booking deliveries or working with hauliers
- Excellent communication skills written and verbal and a friendly professional approach
- Strong attention to detail and able to manage multiple tasks at once
- Proficiency in Microsoft Office especially Outlook and Excel
- A calm proactive team player who enjoys helping customers and solving problems
- French language skills are a bonus but not essential
Required Experience:
Unclear Seniority
Employment Type
Full-Time
