Technical Support Specialist
Technical Support Specialist
Posted on :
25-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-05-2025
Job Description
The Technical Support Specialist will provide support to end users for computer application system device access and hardware issues. Identifies researches and resolves the most complex technical problems. Responds to telephone email and online requests for technical support. Documents tracks and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue.
Essential Duties
- Reset password unlock accounts setup Microsoft Authenticator create mailboxes/distribution groups SharePoint sites laptop setup/reset support business applications.
- End user support virtually and/or on-site if near a physical office.
- Hardware software and network troubleshooting.
- Ticket management and prioritization with timely follow-up and resolution or escalation as needed.
- On-site liaison (if located near a physical office) for all internal IT issues and requests.
- Mass edit import exporting and scripting.
- May be responsible for the resolution of escalated issues of higher difficulty.
- May train coach or assist less experienced team members.
- Minor administrative duties for general office support
- Other duties as assigned and directed.
Required Skills
- 1- 3 years of experience in related field.
- Analytical Problem solver.
- Ability to prioritize and handle multiple requests concurrently.
- Expertise in operating systems and application software.
- Working knowledge in major desktop operating systems and in major network operating systems.
- Experience with the followings systems & software:Microsoft Office 365 / Azure Active Directory Webex PowerShell Microsoft Windows / Apple OS Desktops Ticketing System SharePoint
- Experience with basic end user administration including network and general account maintenance.
- Solid Desktop skills.
- Strong troubleshooting skills.
- Experience in communicating with users in problem situations.
- Good oral and written communication skills with the ability to articulate issues.
- Strong organizational skills close attention to detail and ability to thrive in a fast-paced highly technical work environment.
- Strong time management skills ability to work well independently and as part of a team good prioritization skills good analysis and troubleshooting skills.
Benefits - Youll love working at NRI not just for the usual benefits but for our environment and culture!
- Youll work with a great group of people in a highly collaborative team and results oriented atmosphere
- Youll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- Youll work with large sophisticated and progressive clients throughout North America
- We provide a comprehensive benefits program including: Health Vision and Dental Insurance Life Insurance Health/Dependent Care Flexible Spending 401(k) Plan Short-Term and Long-Term Disability Coverage Generous Vacation and Flex Time Off Programs Company Paid Holidays and Training and Development Opportunities.
$55000 - $65000 a year
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities duties knowledge skills or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application interviewing or otherwise participating in the hiring process please direct your inquiries to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
