Customer Service Clerk III, Parks (temporary, for up to 12 months)

When you join the City of Guelph you join a team of over 2000 employees who deliver services the community relies on every day. Together we are bringing to life Guelphs vision of an inclusive connected and prosperous city where we look after each other and our environment. As a single tier municipality we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity service inclusion wellness and learning the candidate will aid in the achievement of the Community Vision for an inclusive connected prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS including 100-per-cent employer matching;
• Extended health and dental benefits including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Resumes are being accepted for the temporary position of Customer Service Clerk III within Parks reporting to the Program Manager Parks Business Services. The successful candidate in this position will in a multi-tasking environment demonstrate excellent interpersonal skills in relation to the delivery of high quality customer service for both internal and external clients. The employee will perform as part of a cross-trained administration team. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity service inclusion wellness and learning the candidate will aid in the achievement of the Community Vision for an inclusive connected prosperous city.

Key duties and responsibilities

• Provide excellent and timely customer service to both external and internal customers via telephone e-mail in-person website and radio dispatch which may include customer complaint resolution and information dissemination providing follow up to inquiries or concerns processing point-of-sale (POS) sundry sales permits registrations memberships pass sales and ticket sales.
• Process service requests using appropriate problem codes and routing in corporate work management software (WAM) and ensure data collection is kept current.
• Provide business services support to operational teams by processing GIS mapping field updates through corporate work management software (WAM) and create work orders as required.
• Perform timekeeping administration for Parks staff which includes timekeeping input balancing through corporate payroll software (Kronos) and vehicle utilization (WAM) within established timeframes
• Maintain Parks staff training records provide training reports and communicate findings with Parks Leadership team.
• Provide payroll reports which includes overtime vacation and accrual reports (Kronos).
• Provide attendance reports communicate updates to Lead Hands Supervisors and Manager as appropriate.
• Provide business services support which may include data entry filing minute taking document preparation mail outs correspondence meeting agendas interoffice mail processing for multiple locations maintain office supplies and coordination of conference training and membership needs all event/call logging On-Call schedule updates and support locate program.
• Provide financial assistance which may include creating and processing requisitions purchase orders cost adjustments receipts in our corporate work management software (WAM) journal entries miscellaneous accounts receivable invoicing using our financial software (JD Edwards) budget support and monitoring cash handling and deposits.
• Provide business services support to City of Guelph program applications ensuring required documentation and fees are received provide tracking reporting follow up and related administration as required.
• Assist in analyzing processes procedures operating systems and work methods and recommend improvements to enhance efficiencies and effectiveness.
• Compile information and maintain complex databases used for analysis on financial and statistical performance.
• Maintain electronic and physical files in accordance with corporate retention policy.
• Assist with a variety of special projects initiatives and/or programs.
• Perform other related duties as assigned.

Qualifications and requirements

• Considerable experience related to the duties listed above normally acquired through the completion of a Grade 12 diploma and 1 - 2 years customer service experience (both in person and over the phone) work order management timekeeping and data and file management. Candidates with an equivalent combination of education and experience may be considered.
• A valid Class G drivers licence with a good driving record. Successful candidates will be required to provide a current drivers abstract prior to their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Work with and maintain sensitive and confidential information.
• Excellent communications skills with the ability to communicate with all levels of staff stakeholders and the general public.
• Experience with WAM work order management software Kronos and JD Edwards and GIS based software.
• Experience with Microsoft Office (Excel Word PowerPoint Outlook) and other financial and database experience an asset.
• Must be detail oriented well organized and able to manage multiple and changing demands and priorities.
• Ability to mentor and provide guidance to part time and seasonal staff.
• Knowledge and ability to understand a range of services and programs able to problem solve analyse and interpret technical and numerical information and research alternatives.
• Excellent interpersonal skills with the ability to work in a team environment.

Hours of work
35 hours per week between the hours of 7:00 a.m. and 5:00 p.m. Monday to Friday. To facilitate community outreach programs and to meet operational needs a flexible schedule of seven (7) consecutive hours per day five (5) days per week will be required with two (2) weeks advance notice

Pay/Salary
CUPE 973 Grade: 6: $27.61 - $33.90 per hour

How to apply
Qualified applicants are invited to apply using our online application system by June 1 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

Please visit the job posting listed on our City of Guelph careers page and click on the Apply for this job button. Instructions will follow.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit qualifications and organizations needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however only those being considered for an interview will be contacted.