Claims Assistant, Integrated Absence & STD
Claims Assistant, Integrated Absence & STD
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Job Description
Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.
Job Description:
Location: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life we look for optimistic people who want to make life brighter for understand the value of diverse cultures perspectives and identities and want you to bring your full and authentic self to dayyoull be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Claims Assistant Integrated Absence & STD acts under the general supervision of a Senior Manager Integrated Absence & STD. The role will provide support to the Case Specialists managing claims including FMLA PFL ADA and/or other leave programs in conjunction with Short Term Disability (STD) benefits.
How you will contribute:
- Establishes excellent relationship with claim organization
- Requesting medical records through an online portal
- Mailing of status letters
- Completing outgoing calls to claimants to confirm information for Specialists and handling non-complex inquiries from claimants.
- Completing faxes and non-complex phone calls to physicians offices.
- Autonomously manage a daily worklist within turnaround time expectations.
- Maintains high level of customer service with internal and external customers
- Provide cross-team coverage such as coordinating coverage for Specialists during PTO and claim assignments for incoming new claims
- Handles other administrative functions including but not limited to; special mailings filing printing files etc.
What you will bring with you:
- 1 years of experience in professional administrative role required.
- Strong computer skills proficient in a PC environment and MS Word Excel and email systems
- Proficient with Windows and Microsoft application (MS Excel MS Word MS PowerPoint)
- Ability to easily learn new computer programs/systems
- Ability to multitask within multiple programs/systems
- Work and solve problems on ones own
- Ability to work on ones own or part of a team
- Strong written and verbal communication skills
- Time management skills
- Good organization skills and attention to detail
- Ability to adapt to changes accordingly as the position develops and changes with the needs of the business
Do you see yourself in this role even if you havent checked all the boxes above We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting we would love to hear from you.
Not ready to apply yet but want to stay in touch Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being mental physical and financial including generous vacation and sick time market-leading paid family parental and adoption leave a partially-paid sabbatical program medical plans company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly caring collaborative and inclusive culture
- Great Place to Work Certified in Canada and the U.S.
- Named as a Top 10 employer by the Boston Globes Top Places to Work two years running
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Salary Range: $35400 - $47800
At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic location. In addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Sun Life Financial is a leading provider of group insurance benefits in the U.S. helping people protect what they love about their lives. More than just a name Sun Life symbolizes our brand promise of making life brighter -for our customers partners and communities. Join our talented diverse workforce and launch a rewarding career. Visit us at to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Not ready to apply yet but want to stay in touch Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.
For applicants residing in California please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Job Category:
Posting End Date:
Employment Type
Full-Time
