Case Assistant
Case Assistant
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Job Description
Job Title: Case Assistant
Location: Salem MA 01970
Type: Part-Time 6 Months
Schedule: Wednesday to Friday 7.5 hours per day (22.5 hours/week)
We are seeking a dependable and detail-oriented Case Assistant to support two visually impaired Career Service Counselors. This role involves providing administrative and visual assistance primarily focused on tasks within the MassAbility case management system and completing various electronic documentation under the counselors guidance.
Key Responsibilities-
Utilize the MassAbility case management system to:
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Draft documents and correspondence
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Assess financial needs
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Initiate purchase and contract orders
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Enter and maintain case notes
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Assist in developing service plans and managing electronic documentation within the system
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Electronically complete forms and letters such as:
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Tuition waiver letters
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Referral forms
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MBTA TAP (Transportation Access Pass) letters
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Organize and maintain electronic case files to ensure ease of access for the counselors
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Provide visual support as required
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Willingness and ability to learn the MassAbility system (used by the Massachusetts Rehabilitation Commission)
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Proficient with Microsoft Windows Word Excel Outlook and virtual meeting platforms (e.g. Zoom MS Teams)
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Strong verbal communication skills including the ability to read and relay on-screen content clearly
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Ability to follow both written and verbal instructions accurately
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Self-motivated well-organized and capable of working independently
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A positive collaborative and supportive attitude
Employment Type
Full-time
