Associate Software Support Specialist
Associate Software Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
- Provides inbound phone web or email software support to resolve client inquiries and problems which are easily solved.
- Analyzes data reports forms and web technologies commensurate with level of training and understanding.
- Determines whether to resolve issues personally or to refer to a more experience team member.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tylers client management system to create track and/or update details on the specifics of client issue(s).
- May submit client issues to development team for resolution as needed.
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include but are not limited to Safety Equal Employment Opportunity Business Ethics and Anti-Harassment policies.
- Performs other duties as assigned.
Qualifications
- Bachelors degree in related field or equivalent experience.
- Excellent interpersonal skills.
- Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability particularly in a technical environment.
- Excellent written and verbal communication skills.
- Knowledgeable with Microsoft Office.
- Ability to travel preferred.
Required Experience:
IC
Employment Type
Full Time
