Workstation Support Technician

Object Technology Solutions Inc (OTSI) has an immediate opening for Workstation Support Technician

Workstation Support Technician (onsite )

Major Responsibilities:

The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organizations computer workstations and related equipment. This role is responsible for providing technical assistance to end users diagnosing and resolving hardware and software issues and contributing to the overall efficiency of the organizations IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support enabling end users to effectively utilize their workstations and technology tools.

Install configure and maintain hardware and software components on company devices.

Provide timely and effective technical support to end-users through various communication channels (in-person remote email phone).

Diagnose and resolve hardware and software problems ranging from basic issues to complex technical challenges.

Assist in the setup and configuration of new workstations including user accounts email and necessary applications.

Respond to and prioritize support requests based on urgency and impact on business operations.

Troubleshoot network connectivity and printer-related issues.

Maintain accurate records of hardware inventory.

Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.

Contribute to the development of documentation and guides for common technical procedures.

Maintain accurate records of user-reported issues troubleshooting steps taken and problem resolution outcomes in a ticket tracking system.

Stay current with industry trends and advancements in workstation technology.

Other competencies as required by specific assignments may include knowledge of audio-visual systems ruggedized laptops virus kiosks and other equipment.

Qualifications:

High school diploma or equivalent; associate or bachelor s degree in a relevant field preferred.

Proven experience (2 years) as a workstation support technician or in a similar technical support role.

Proficiency in diagnosing and resolving hardware software and network issues in a Windows environment.

Communicate effectively with both technical and non-technical users providing clear instructions and assistance.

Strong knowledge of operating systems productivity software and office applications.

Familiarity with DNS Active Directory (what it does and how it works) and VPN.

Excellent communication skills both verbal and written with a customer-oriented approach.

Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.

Strong problem-solving skills and the ability to think critically under pressure.

Adept at working independently as well as collaboratively within a team.

Relevant certifications (e.g. CompTIA A Microsoft Certified Desktop Support Technician) are a plus.

Prior customer service experience including face to face and via phone.

Candidate must have valid state issued driver s license. If required to travel they will drive an Client vehicle.

Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team who can work with customers and breakdown complex concepts for users to understand.

The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.

Comfortable performing tasks that involve bending kneeling and reaching in tight spaces.

Primarily office-based with on-site visits to different departments and locations.

May require occasional after-hours or weekend support for critical issues or planned system maintenance.

Extensive driving to sites within Client service area (in a Client provided vehicle).

Candidate will be working on-site in Topeka KS. Core hours are Monday through Friday 7a-4p with some flexibility and opportunities for OT. There may be opportunities for remote work but primary work will be performed on-site.

About us:

OTSI is a leading global technology company offering solutions consulting and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park Kansas we have a strong presence in North America Central America and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore near shore and offshore engagement and delivery options with 24/7 support. OTSI works with 100 enterprise customers of which many are Fortune ranked OTSI focuses on industry segments such as Banking Financial Services & Insurance Healthcare & Life Sciences Energy & Utilities Communications & Media Entertainment Engineering & Telecom Retail & Consumer Services Hi-tech Manufacturing Engineering transport logistics Government Defence & PSUs.

Our Centre of Excellence:

Data & Analytics

Digital Transformation

QA & Automation

Enterprise Applications

Disruptive Technologies