Service Delivery Officer
Service Delivery Officer
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Job Description
Location: Lekki Lagos Nigeria
Employment Type: Full Time
Monthly Net Salary: 250000
About the Role
We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth efficient operations. This role requires a candidate who can act as the liaison between the sales department clients and other stakeholders ensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.
Key Responsibilities
Coordinate the sales team by managing schedules maintaining documentation and facilitating communication.
Ensure all sales-related materials and equipment are adequately available and functional.
Provide after-sales support and respond to client inquiries and complaints promptly and professionally.
Maintain accurate records of financial and non-financial data and prepare relevant reports.
Process customer orders with precision and in a timely manner.
Notify clients of any changes delays or problems and offer appropriate solutions.
Monitor team performance identify process gaps and recommend improvements.
Requirements
./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).
Proven experience as a project administrator or coordinator in the Information Technology or Services sector.
Strong technical background with understanding of software development or web technologies is a plus.
Proficiency in Microsoft Office Suite and CRM tools.
Excellent organizational and multitasking skills with strong attention to detail.
Solid verbal and written communication skills in English.
A team player with high levels of responsibility problem-solving capabilities and professionalism.
Benefits
Competitive salary of 250000 (Net Monthly)
Health insurance coverage
Pension contributions
Opportunities for career advancement and professional development
Friendly and collaborative work environment
Regular training and performance bonuses
Employment Type
Full Time
