Transport Officer
Transport Officer
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
1 year contract with a Local Authority
Job Summary:
The Transport Officer Operations is responsible for the day-to-day coordination and management of passenger transport services for both Special Educational Needs (SEN) and Adult Social Care (ASC) clients.
This includes overseeing internal transport staff managing resources efficiently ensuring high standards of safety and customer care and monitoring the performance of both in-house services and external contractors.
The role plays a key part in ensuring that transport provision supports individuals independence dignity and wellbeing and meets both statutory requirements and service standards.
Key Duties/Accountabilities (Sample):
Manage and allocate transport staff and vehicles to ensure the efficient delivery of SEN and ASC transport services.
Oversee the daily operation of internal passenger assistants and the courier service managing planned and unplanned staff absences.
Act as the principal operations officer for both in-house and contracted transport services.
Monitor service delivery against contract specifications and address breaches where necessary.
Liaise with parents carers service users education and social care professionals regarding transport needs and service delivery.
Ensure that all transport services comply with statutory regulations contractual obligations and organisational policies.
Manage the process of tendering and awarding contracts for external transport provision.
Maintain accurate records of training ID badges and performance for all transport staff.
Support service users to travel independently where possible and refer eligible individuals to Independent Travel Training.
Deputise for the Transport Team Manager as required.
Skills/Experience:
Experience working with vulnerable children or adults and understanding their transport needs.
Proven track record of commissioning or managing transport services in a public or care-related setting.
Strong people management skills including staff allocation and performance oversight.
Excellent organisational abilities and attention to detail in a fast-paced environment.
Ability to monitor service contracts and take appropriate enforcement action.
Strong communication and interpersonal skills with the ability to manage sensitive enquiries.
Proficiency in Microsoft Office particularly Word and Excel.
Sound understanding of safeguarding principles for children and vulnerable adults.
Demonstrated ability to work flexibly and adapt to changing service demands.
Experience in local authority passenger transport operations.
Qualification in transport education or social care.
Knowledge of EU and UK procurement legislation.
Familiarity with personal budget principles and the social care framework.
Additional Information:
The successful candidate will alternate between two shift patterns 06:30 14:30 and 09:30 17:30 Monday to Friday. Occasionally split shifts may be required to meet service needs.
UK driving licence and/or Category D entitlement.
An Enhanced DBS check is required for this role.
Experience working with vulnerable children or adults and understanding their transport needs. Proven track record of commissioning or managing transport services in a public or care-related setting. Strong people management skills, including staff allocation and performance oversight. Excellent organisational abilities and attention to detail in a fast-paced environment. Ability to monitor service contracts and take appropriate enforcement action. Strong communication and interpersonal skills, with the ability to manage sensitive enquiries. Proficiency in Microsoft Office, particularly Word and Excel. Sound understanding of safeguarding principles for children and vulnerable adults. Demonstrated ability to work flexibly and adapt to changing service demands. Experience in local authority passenger transport operations. Qualification in transport, education, or social care. Knowledge of EU and UK procurement legislation. Familiarity with personal budget principles and the social care framework.
Employment Type
Full Time
Key Skills
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