Associate Director, Client Management
Associate Director, Client Management
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Job Description
Country:
United States of AmericaLocation:
CAF77: CCS - CIB 13995 Pasteur Blvd Palm Beach Gardens FL 33418 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier
About the Role
We are seeking a dynamic leader to join the Data Center & Mega Project leadership team. In this new organization you will be responsible for leading cross-functional value streams to deliver complex solutions to Data Center and Industrial customers. You will drive an integrated seamless customer experience across Aftermarket Operations Engineering Business Operations and support functions to enable growth through flawless execution. You will be responsible for building your direct team from the ground up and will partner with business and functional leaders in developing the most effective operating rhythms.
The ideal candidate will have strong leadership abilities a passion for customer interaction excellent communication skills and a proven track record in leading large scale cross-functional teams or programs.
Key Responsibilities
Lead dedicated Client leadership team to ensure proper planning and execution of complete line of business by identifying risks and issues and implementing effective mitigation strategies.
Collaborate with business and functional executive leadership and stakeholders to define project goals objectives and success criteria.
Provide strategic guidance and support to cross-functional data center teams fostering a culture of accountability transparency and continuous improvement.
Oversee the execution of multiple projects ensuring on time delivery within scope and within budget.
Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements and achievement of financial targets.
Drive change management initiatives to support organizational transformation and growth.
Drive continuous improvement initiatives to enhance processes workflows and overall business performance.
Partner with sales in developing strong lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.
Build and maintain strong relationships with key stakeholders including customers vendors and industry partners.
Required Qualifications
Bachelors degree
7 years experience in direct or indirect leadership roles in operations sales aftermarket strategy or general management
Ability to travel up to 40%
Preferred Qualifications
Masters degree or other advanced degree
Demonstrated technical aptitude and/or learning agility
Passion for serving customers. Ability to listen to customer needs and quickly act to solve their problems provide quality solutions and go above and beyond to exceed their expectations
Strong ability to lead and develop diverse cross-functional project teams to achieve high levels of performance in a dynamic changing environment.
Proven ability to lead large programs executing with speed and exhibiting a bias for action
Proven ability to manage teams without formal authority through influence and relationships
Ability to communicate effectively in written and verbal format across a wide audience
Ability to quickly identify new and innovative ways to work faster and simpler.
Ability to think outside the box innovate take risks and implement progressive sustainable solutions
#LI-Onsite
RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Director
Employment Type
Full-Time
