Client Engagement Manager

This opportunity is within the EVERSANA Deployment Solutions business unit which partners with top tier pharmaceutical medical device and biotechnology companies to provide better smarter faster solutions for the industry. The Client Engagement Manager applies commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the Deployment Solutions leads to increase operational efficiencies and provide project support from the time an opportunity is officially pursued through hand-off to the Account Activation team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Utilize a systematic and repeatable approach to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution. 
• Works closely with Business Development to capture project requirements scope and success metrics. 
• Responsible for post-win Salesforce documentation for all business opportunities. 
• Mobilizes a cross-functional team appropriate to the opportunity e.g. CRM Incentive Compensation Data Reporting etc. to establish and document project development strategy schedule costs budget and resource needs. 
• Works with the appropriate SMEs to establish the execution plan weighing tradeoffs.
• Continuously tracks project activities risks and issues to ensure opportunity progress on schedule while meeting established customer requirements. 
• Works directly with Business Development and the SMEs when needed to drive issues to closure and/or escalates issues and mitigation recommendations to Deployment Solutions management. 
• Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments. 
• May work with other program managers on interdependencies with other simultaneous projects. 
• Schedules and leads timely status review meetings and formal project reviews. 
• Support GDM with SOW Operational Services details applicable to each opportunity. 
• Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process. 
• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias. 
• All other duties as assigned

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Travel: up to 20% for team and client meetings
• Hours: Monday to Friday 40 hours per week. Overtime and/or weekend/evening hours may be required to meet project deadlines. 

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above.

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• Bachelors degree or 5 years of equivalent/relevant professional experience
• 3 years of experience in a client services operational management or account manager role
• Along with demonstrated initiative uncompromised integrity and a results-oriented mindset the ideal candidate demonstrates the following skills:
  • Mutual respect: Able to adapt behavior to others styles; interact with people who have different values cultures or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce 
  • Integrity/professionalism: Able to be tactful maintain confidences and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly. 
  • Collaborative: Works well with individuals or teams; works toward the best solution to a situation; fosters open dialog; accepts the thoughts of others and works to combine ideas to produce winning outcomes 
  • Adaptable: Changes behaviors and approach to suit the situation or personalities involved 
  • Organized: Plans and organizes work effectively; manages multiple priorities and changes to assignments; anticipates problems and potential issues; meets deadlines schedules and commitments 
  • Decision making and problem solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason even when dealing with emotional topics; review facts and weigh options. 
  • Results-Focused (Commitment to Task): Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results; Willingness to dedicate extra time and efforts in order to complete the task. 
  • Accountability: Able to take responsibility for actions and outcomes and persist despite obstacles; Able to seek positive solutions. 
  • Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records. 
  • Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs 

PREFERRED QUALIFICATIONS:

• 3 years of prior Life Sciences Industry-specific experience working in field sales administration/operations preferred
• Basic understanding of Life Sciences commercial operations to include Field Sales Medical Affairs Market Access Clinical Educators and Engagement Center programs. 
• Basic understanding of Sales Force Automation CRM (e.g. ) Reporting/Analytics Targeting/Alignments Incentive Compensation and Data Management. 
• Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types. 
• Strong customer service and account management skills. 
• Strong organizational and multitasking skills. 
• Proficiency in Microsoft Office applications (SharePoint Excel PowerPoint Word). 
• Fundamental understanding and application of project management principles and skills. 
• Strong aptitude towards usage of automated systems. 
• Strong analytical skills. 
• Ability to translate customer needs into technical requirements. 
• The drive for self-development the ability to collaborate and an action-oriented work ethic. 

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach grasp stand and/or sit for long periods of time (up to 90% of the shift) walk talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands.

Additional Information :

OUR CULTURAL BELIEFS

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $84000 - $100000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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