Client Service Manager
Client Service Manager
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Job Description
Job Title: Client Services Manager - Mailroom
Client Services Manager - Mailroom this full-time position is ideal for someone with 5 years of relevant and supervisory experience looking for a stable place to work learn and develop. We are a cross functional team looking for someone eager to make a lasting contribution!
We offer a robust benefits package including offering of: paid time off paid holidays medical dental vision legal and life insurance transit program referral bonuses pet insurance EAP tuition discounts and a 401K with company match.
Schedule: Typically Monday - Friday 8AM-5PM (some flexibility outside of these hours required)
What you will be doing:
- Oversee amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS USPS Fedex etc).
- Manage the onsite personnel in retrieving their packages and providing records management in person by email by phone or similar methods.
- Supervise copy and print orders via client.
- Serve as the primary point of contact with the client and run any internal reporting and systematic needs for operational flow.
- Perform performance manage for onsite personnel with includes (but not limited to): timekeeping performance evaluations training development etc.
What we need from you:
- 5 year experience in shipping & receiving mailroom copy/print legal insurance or office services.
- High School Diploma or equivalent with a bachelors degree preferred.
- Six Sigma preferred
- Previous supervisor experience preferably of at least 10 personnel.
- Previous team development and performance management experience required.
- A positive and professional attitude with a willingness to go above and beyond for our customers.
- Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting bending etc.
- To be able to work both independently and in a team setting successfully.
- The capability to use/learn technology such as: handheld scanners email professional messaging.
- An ability to be bright articulate and neat in appearance.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice
Pay Range
$74000 - $80000 USD
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.
To view our privacy policy click on the link below:Data Privacy Statement
Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.
Required Experience:
Manager
Employment Type
Full Time
