Customer Support Training Specialist
Customer Support Training Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Reporting to the APAC CS Training Lead youll be responsible for managing and facilitating Team Onboarding (TOB) for new Consumer CS agents. This means creating and delivering training materials throughout an onboarding curriculum. Youll also leverage your skill set and knowledge in training projects meant to further enable our teams success.
The role as a CS Training Specialist gives you the opportunity to:
Work closely with consumer CS teams and new agents (internal and outsourced) as an integral part of their onboarding process managing and delivering training.
Plan onboarding schedules for agents and make sure they have access to all the tools and knowledge required.
Work on a global team with other training specialists and senior training specialists across many of our offices.
Assist our Outsourcing teams to manage their business training programs and business trainers.
Assess information absorption by new agents and identify gaps in their knowledge ensuring that the new agent is ready to join the operational team.
Create and facilitate trainings for existing and new agents.
Participate in training projects such as new program creation process/product/tooling trainings OS trainer certifications organizational content creation etc.
Interact with stakeholders across CS functions CS leadership CS operations and Vendor Management.
Ensure training materials remain up to date and all new procedures are added to team wiki pages.
Develop high-impact skills such as Project Management Data Analysis and Leadership skills.
Qualifications :
Eligibility requirements:
At least 1-2 years of experience in a training or coaching role preferably within customer service or operations. Experience in the financial technology sector can be a plus.
Bachelors degree in a relevant field such as business communications or education is often preferred though equivalent work experience may be acceptable.
Familiarity with customer service best practices and operational processes. Understanding of the companys products and services is beneficial.
Certifications in training or coaching (such as Certified Professional in Learning and Performance - CPLP) is preferred
Additional Information :
Were people without borders without judgement or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in.
Also qualifications arent that important to us. If youve got great experience and youre great at articulating your thinking wed like to hear from you.
And because we believe that diverse teams build better products wed especially love to hear from you if youre from an under-represented demographic.
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
