IT Technician
IT Technician
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Job Description
General information
Reference
2025-2102Category
Business Partner Functions - IT
Job Title
IT Technician
Company Details
Novocol Pharma is a growing contract development and manufacturing organization (CDMO) specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and customer-centricity to deliver value to global pharmaceutical clients through contract services for drug development and commercial manufacturing. With over 40 years in operation our team of 600 employees and modern facilities located in Cambridge Ontario provide a personalized and responsive experience for our customers. We are focused on serving our strategic partners and patients with quality integrity and value.
Our employees are our number one asset! We offer developmental opportunities excellent compensation and benefit programs discounted gym memberships work/life balance programs employee recognition social events and spirit days.
We are a proud member of the Septodont group of companies. Septodont is a pharmaceutical and medical device company with a global leadership position in dental pain management. The group counts over 2000 employees worldwide and has remained a 100% family owned company for over 90 years. Our Cambridge facility serves as a significant manufacturing site within the Septodont group with high volume dental anesthetic production for a global customer base.
We have an opportunity for an IT Technician.
Job Summary
The IT Technician is accountable to the IT Manager Service and Support Americas. The position is responsible for all activities relating to the operation and support of internal office systems including copiers phones desktop / laptop computers and mobile devices including organizing new user hardware and software installations and upgrades. The IT Technician provides help desk support in accordance with the requirements outlined in Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs).
Responsibilities
- Provide excellent customer service to ensure success acting as first and second level of support/help desk for internal customers (employees)
- Escalates issues internally and/or with external vendors when required to ensure timely resolution.
- Participate in continuous improvement activities related to service delivery and the end user experience.
- Models expected behaviours supporting a service delivery excellence culture:
Seeing everything through the lens of the customer. - Paying attention to the physical environment because everything speaks.
- Providing service delivery that will create service wows.
- As the desktop / mobility user experience expert take responsibility at the managers discretion for the maintenance / troubleshooting and configuration as well as repairs / upgrades of Computerized office systems (including phones copiers PCs) Mobile device management Client OS and apps
- Accountable for monitoring IT supplies (i.e. computer hardware accessories printer/copier supplies) and requests / orders supplies as needed.
- Independently prioritizes and executes work using the Information Technology ticket system and IT master plan and proactively tracks and reports on activities and projects.
- Assists with maintenance activities for on premise servers and systems (at the managers discretion).
- Provides recommendations on the selection and implementation of new technologies.
- Follows information privacy and security guidelines.
- Demonstrates the Company Mission Vision and Values Statements policies and current standard business practices.
- Follows GMP and regulatory requirements ensuring quality and data integrity standards are met.
- Observes and supports all safety guidelines and regulations.
- Performs other related duties and/or special projects as required in the department.
Qualifications
Education:
- Degree or Diploma in a Computer Science Network Engineering or Information Systems program or equivalent
- CompTIA A certification and/or relevant Microsoft certification is an asset. (Windows 11 M365 Modern device management)
Experience
- Minimum of 1 year of experience in a related role.
- Pharmaceutical food or cosmetic industry experience is an asset.
- Demonstrated track record of providing great customer service.
What we offer:
- Excellent compensation/benefits package.
- Bonus and reward programs
- Discounted gym memberships
- Programs supporting work life balance
- Employee recognition program
- Professional and personal development programs
- Social events and spirit days
We are committed to diversity and inclusion and thank all applicants in advance; however we will be corresponding only with those selected for an interview.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act we are committed to providing an inclusive and barrier free recruitment and selection process.
Recruitment Fraud please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition we will only use official corporate e-mail addresses ( or ) to communicate with applicants. Should you be contacted without submitting an application please delete the message and advise your e-mail provider.
Internal Job Posting Grade 7. The due date for internal applicants to apply for this role is May 29 2025.
Contract type
Permanent
Candidate criteria
Minimum level of education required
2- College
Minimum level of experience required
Less than 2 years
Job location
North America Canada Cambridge
Required Experience:
IC
Employment Type
Full-Time
