Workforce Support Officer - Casual (Newcastle or Sydney NSW)
Workforce Support Officer - Casual (Newcastle or Sydney NSW)
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Job Description
Looking for a role where you can truly make a difference in peoples lives
Weve got just the opportunity for you!
Were on the lookout for passionate and proactive Casual Workforce Support Officers to join our dynamic Workforce Team and help keep vital services running smoothly across the country.
Workforce Support Officer (Casual)
- Location: Newcastle (Work from home available once trained)
- On Call Mostly After Hours
- Team Operating Hours 6am -11pm Monday to Sunday
- 4 Weeks Paid Full-Time Training Provided
- Access to Salary Packaging up to $15900 More Money in Your Pocket
- SCHADS Award level 3 ($46-$48 per hour)
About the Role
This is your chance to be the engine behind the scenes supporting our national operations team with critical rostering and workforce coordination. Youll help ensure that our customers receive the consistent high-quality support they deserve.
Key Responsibilities:
- Create and maintain operational rosters for all services balancing customer needs with financial and award requirements
- Manage leave and temporary shift changes including engaging agencies where needed
- Respond to phone and email queries around rostering with empathy and accuracy
- Identify rostering gaps and help develop practical solutions
- Contribute to improving systems culture and processes in a fast-paced support environment
Want to look at the Position Description Check it out HERE!
About You
Youre a natural problem solver with a cool head under pressure and a passion for making things work even when they get complex.
Were looking for someone with:
- Experience in 24/7 rostering or resourcing roles
- Knowledge of Awards and Enterprise Agreements
- Proficiency in Microsoft Office (especially Excel)
- Bonus if youve used Emplive Whispir or Genesys
- A strong sense of organisation and ability to juggle competing priorities
- Excellent communication skills and ability to calmly manage calls including de-escalations
- A collaborative spirit with a focus on outcomes for people teams and the organisation
About Us
At Lifestyle Solutions were people who care. We support people with disability young people in Out Of Home Care and their families helping them live the lives they choose.
We believe everyone deserves equal respect opportunity and support. Thats why we focus on delivering services that are reliable responsive flexible and most importantly caring.
Ready to Join Us
Apply online today and become part of a team that makes a real difference every day.
If you have any questions feel free to reach out to Jason Bowring at
Were actively shortlisting so dont wait apply now!
Commitment to Safety & Inclusion
Were an Equal Employment Opportunity employer and value diversity in all its forms. We strongly encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse communities people with disability and LGBTQIA individuals.
Need adjustments to the recruitment process Contact our Talent Team on 0 were happy to help.
All applicants undergo a comprehensive pre-employment screening process as part of our commitment to safeguarding children and vulnerable people.
Required Experience:
Unclear Seniority
Employment Type
Gig
