Gen AI -Product Manager
Gen AI -Product Manager
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Job Description
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
GSG Servicing Innovation:
Our teams mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.
The GSG Servicing Innovation team focuses on:
- Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning serving as a first mover for the broader enterprise in this new space
- Accelerating and scaling GenAI pilot programs through scope definition coordination and ongoing centralized support (e.g. analysis change management communications) for dedicated pilot teams
- Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization enabling teams to fail fast when appropriate
- Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies
Role Description:
The role will require creating strategic and data-driven recommendations that enable the execution of GSGs GenAI strategy. The role will require a deep understanding of GenAI architecture development frameworks and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.
How will you make an impact in this role
- Supporting the scoping of the next wave of GenAI pilots ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to bigger bets
- Applying Generative AI solutions to build pilots and productswith high expectations on customer satisfaction
- Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement
- Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise
- Strategic program management for live pilots ensuring that key milestones deadlines and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders
- Driving project delivery by fostering teams managing relationships with partners identifying opportunities and obstacles/risks developing strategic recommendations and ensuring deliverables are optimally executed
- Results and change leadership including the planning and development of key GenAI initiatives that result in achievement of sustainable transformational results
- Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant
- Executing analysis of key metrics for GenAI pilots to derive insights on value and performance and prepare materials for sharing results
Minimum Qualifications
- Strategic big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products services new processes and systems
- Experience experimenting with Generative AI and Large Language Models including prompt engineering and other methodologies
- Highly organized taking individual initiative and accountability for getting results
- Ability to navigate ambiguity and engage in structured thinking in order derive meaningful data-driven insights
- Solid technical understanding and skilled at articulation of complex issues to non-technical partners.
- Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage influence and inspire partners to drive collaboration and alignment
- 3 years of experience in Product Management/Development
- Ability to influence without authority at all levels and demonstrated track record for driving results and transformation across multiple lines of business
- High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions
- Experience with agile product development methodologies and tools (JIRA Rally LPM etc.)
Preferred Qualifications
- Experience in User Experience research and design a familiarity with design thinking principles
- Experience working in delivery and implementation of complex large-scale high-performance applications/solutions
Passion to learn about innovative technologies and new approaches to create exceptional customer experiences
Required Experience:
IC
Employment Type
Full-Time
