On-Call Coordinator
On-Call Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Role:
With a focus on our Core Values of Integrity Internally Driven Fun and Respect the Remote On-Call Coordinator will work directly with clients and caregivers to fill client orders as they come in. This position assists with scheduling is responsible for staffing last minute call off and weekend shifts and client coordination during after-hours.
Work Hours Requirement:
- 5:00PM -1:00AM Eastern Time Zone Monday - Friday
- **Remote On-Call Coordinator work schedule is subject to change based on business necessity. **
What Youll Be Doing:
- Demonstrate commitment and behavior aligned with the philosophy mission values and vision of thecompany.
- Responds to incoming calls to the office after-hours
- Responds in a timely manner (within 15 minutes) to any messages left
- Documents clients and caregiver occurrences in the system of record
- Communicates with clients when a caregiver has called off or is running late
- Assure all shifts are filled to meet clients staffing needs
- Coordinate with our staff/clients regarding scheduling changes
- Build and maintain connections and relationships with Caregivers and facilities
- Performs other duties as assigned.
What We Look For:
- High School Diploma required.
- 1-2 years of scheduling/staffing/customer service experience preferred.
Great Things to Have:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Must be able to work as part of a team i.e. he/she must be an excellent team player
- Possession of good organizational and leadership abilities is a prerequisite
- Ability to work with little or no supervision
- Must prove to be extremely reliable
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Compensation/Benefits Information:
- The estimated base pay for this position is $19.00/Hourly.
- Base pay will vary based on internal equity candidates skills and professional experience geographic location market and other potentialfactors. TotalMed offers a comprehensive benefits package.
- This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.
- This role will be joining the TotalMed internal corporate organization.
The Company does not discriminate in accordance with applicable local state and federal law against any qualified employee or applicant for reasons of race color creed religion age marital status veterans status nation origin ancestry citizenship physical or mental disability sex sexual orientation arrest record conviction record membership in the national guard state defense force or any other reserve component of the military forces of the United States or this State use or nonuse of lawful products off the Companys premises during nonworking hours or other protected status as legally required where the Company does business.
Must be 18 years or older to apply or be considered for all roles within thecompany.
Required Experience:
IC
Employment Type
Full-Time
