DVS - Technical Support Analyst 3 in NOVA - 100% ON SITE
DVS - Technical Support Analyst 3 in NOVA - 100% ON SITE
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1 Vacancy
Job Description
Job ID: (768094)
Technical Support Analyst 3
Location: Warrenton VA
Duration: 6 Months (extension possible.)
Client: DVS Department of Veteran Services
100% ON SITE
Role is based in Warrenton VA. Some travel from 6951 Vint Hill Parkway Warrenton VA 20187 to NOVA regional DVS benefits offices required - pls go over those details with your candidate BEFORE submitting.
*Candidate must have the McAfee Anti-Virus Software Adobe Acrobat and other commercial business software products to be considered.
More details will be shared around travel (and travel expense reimbursement) if they are selected for an interview. A valid drivers license is required.
ABOUT THE ROLE
Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services (DVS) Puller Veterans Care Center which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops laptops phones printers mobile phones).
The candidate will assist DVS IT Management with integration management and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton VA plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
- Knowledge on setup configuration and maintenance of PC desktops laptops related peripheral devices (printers scanners etc.) and networking.
- Knowledge with setup configuration and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments including network protocols and concepts (TCP/IP DNS DHCP etc.)
- Expert working knowledge and experience with E-mail application installation administration troubleshooting and training (Google Suite PST files calendaring distribution lists etc.)
- Basic experience with IT inventory control ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Resolve network and infrastructure issues.
- Set up configure manage and troubleshoot routers switches and wireless access points.
- Resolve issues related to desktop and laptop PC hardware desktop software general application troubleshooting mobile devices and various telephone systems.
- Identify security vulnerabilities and report security incidents promptly.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Coach and manage daily duties of the contracted on-site engineer.
- Own reliable transportation. The agency will reimburse them for all travel expenses directly.
REQUIRED SKILLS
- Proficient knowledge of installing troubleshooting administering Windows Operating System Microsoft O365 Microsoft Edge Google Chrome all IT assets.
- Document any changes to systems update training and system documentation and create new procedures to solutions and issues and problems.
Employment Type
Full-time
