Client Service Manager, Stock Plan Services
Client Service Manager, Stock Plan Services
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1 Vacancy
Job Description
Job Description:
The Role
Do you want to work for a fast paced growing organization where you can make a difference Do you thrive on providing outstanding client service Join us as a Stock Plan Services (SPS) Client Service Manager (CSM) where you will apply a customer obsessed lens for our retail corporate clients in servicing training innovating and resolving operational issues.
Responsible for providing the highest levels of customer service on a consistent basis. Resolve sophisticated issues accurately and in a timely manner.
Coordinate client driven events such as stock vesting and distributions.
Train clients to use the Fidelity client management system and its functionality.
Connect with various business partners including Managing Directors Operations the broader WI service teams and the retail phone teams. This includes meetings with the management team to present recommendations and status updates.
Daily phone and sometimes face-to-face contact with clients (senior and daily contacts) for resolution of client or their employees issues.
Provide recommendations to meet client needs for servicing.
Educate clients on how they can harness the full power of Fidelity setting them and their participants up for success.
The Expertise and Skills You Bring
Bachelors Degree preferred
5 years of brokerage operations and service experience and/or equity compensation experience.
Client facing experience preferred
Your excellent interpersonal verbal and written communication skills.
Your ability to work well on teams in fast-paced cross-collaborative environments.
You think analytically and deliver solutions to complex challenges.
Your proven leadership skills.
Your ability to deliver outstanding results quickly and efficiently applying effective time management skills.
Your project management influencing and process improvement experience
Your intermediate to sophisticated knowledge of Microsoft Office applications (including but not limited to Word Excel One Note and PowerPoint)
Note: Fidelity will not provide immigration sponsorship for this position.
The Team
Our team of SPS Client Service Managers are passionate about doing what is right for our clients and their employees. Our people are our greatest asset and differentiate our service offering. They partner with the rest of our service team (Managing Directors Communication Managers Financial Analysts) to deliver exceptional service. The CSMs are solutions oriented and create better outcomes for our clients and their employees through proactive engagement optimizing their plan performance. Additionally they minimize risk to both Fidelity and our plan sponsors through event management routines and operational improvement initiatives.
Certifications:
Category:
Client Service OperationsFidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days M-F) in a Fidelity office.
Required Experience:
Manager
Employment Type
Full-Time
