Logistics Coordinator
Logistics Coordinator
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Job Description
The Logistics Coordinators primary role is to support the logistical and administrative requirements for client programs specific to MIR Repair.
The position requires a well-rounded individual that supports operational staff and systems by maintaining and monitoring production applications processes reporting and data management. Responsible for meeting client SLA shipping requirements inventory control program support and communication for both internal and external customers.
Job Responsibilities
Reverse and Forward Logistical Support: 40%
- Support MIR program logistical and shipping requirements per client SLA.
- Create and ship customer mailers for all new claim tickets.
- Responsible for shipping and tracking of customer and client devices per program SLA
- Receive all inbound parts and devices into RepairQ.
- Receive and upload client provided ASNs for processing and repair into RepairQ.
- Manage production trackers and spreadsheets to ensure accurate production metrics.
Inventory Control 30%
- Perform parts reconciliation through weekly monthly and quarterly cycle counts.
- Support operational supervisor with parts ordering as needed.
- Manage return and track Apple KBBs on a weekly basis.
- Manage and track new tech damage for parts and components.
- Allocate parts to technician workstations per daily repair schedule.
Program Support 20%
- Monitor MIR support channels provide requested information and complete requested actions from Claims team.
- Monitor and respond to customer inquiries in CPR Depot shared inbox.
- Support FMIP resolutions on devices that require unlock to repair.
Reporting Analytics 10%
- Ability to extract data from a variety of internal and external data sources.
- Support both scheduled and ad hoc report requests.
- Analyze data to deliver reporting and metrics to stakeholders.
- Validate the integrity of the data shown in reports by performing regular data analysis.
Basic Qualifications
- High School diploma or GED required
- 2 years experience in supply chain management role
- Requires skills of extracting and analyzing data using a variety of methods including SQL Excel and Power BI.
- MS Office programs with emphasis on Word Excel and access knowledge of office procedures.
- Strong communication interpersonal analytical and organizational skills.
- Ability to interact effectively and positively with all levels of company personnel.
- Ability to handle multiple priorities simultaneously.
- Ability to continually and tactfully follow up on requests until successful conclusion of appointed task(s).
- This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and bar scanner
Preferred Skills
- Ability to prioritize organize and work independently or as part of a project team to complete multiple tasks.
- Proficient in reading and understanding processes.
- Strong attention to detail
- Requires good basic math skills
- High School diploma or GED
- 2 or more years experience in wireless repair industry.
- 2 or more years customer service experience a plus.
#AssurantProudCR
Pay Range:
$18.65 - $29.84Any posted pay range considers a wide range of compensation factors including candidate background experience and work location while also allowing for salary growth within the position.
Expected application deadline is
06/06/2025If date is blank then this is a pipeline requisition and we will continue to collect applications on an ongoing basis.
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For U.S. benefit information visit. For benefit information outside the U.S. please speak with your recruiter.
Whats the culture like at Assurant
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune Americas Most Innovative Companies recognition in 2023 we bring together top talent around the world. Although we have a wide variety of skills and experiences we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our cultureThe Assurant Way.
Company Overview
Assurant is a leading global business services company that supports protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries Assurant supports the advancement of the connected world by partnering with the worlds leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions extended service contracts vehicle protection services renters insurance lender-placed insurance products and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race color religion sex national origin age disability veteran status sexual orientation gender identity or any other characteristic protected by federal state or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurants application process we will never ask for personal information such as your Social Security number bank account details or passwords. Learn more about what to look out for and how to report a scam here.
Required Experience:
IC
Employment Type
Full-Time
