The Airline Business team (ALB) is seeking a new colleague as Airline Account Manager (all genders) for the LATAM region. This is a hybrid position possible in the following locations:Germany or Uruguay.
You manage accounts for our H1/X1-Air customer products create statistics business cases and sales analysis and evaluate resolutions to increase turnover
Engage and become a trusted business partner with assigned airline accounts
Review contracts ensure commercial and content accuracy with customer
Customer presentations on account analysis performance and improvements
You plan and coordinate customer implementations on an interdisciplinary level including fare filing mapping scheduling data & required documentation and work with different hosting system providers
Coordinate respective customer marketing and communication activities
You take ownership of sales reconciliation ensuring accuracy and promptly resolving any discrepancies
You proactively address and resolve incoming claims and refund requests related to irregular operations
Alignment with Sales Managers settlement issues with Business Analysis and collaboration with Team Coordinator
Cross-departmental collaboration and support internal departments with H1X1 product customer related inquiries
Work in collaboration with Head of ALB
About You
You have university degree in the fields of Aviation or Business Administration
You have minimum of 5 years work experience in the aviation or travel industry in a similar position
You have good knowledge of conventional GDS systems (preferably Amadeus)
You work with precision and pay attention to details
You are a strong team player with excellent communication skills
You are highly customer focused with great problem solving skills
You prioritize tasks and manage deadlines to handle multiple accounts
You are proficient with MS Office applications
Business fluent in English and Spanish Portuguese is beneficial
Whats in it for You
Great Employer:kununu Top Company (4.4 out of 5 stars) for the third year in a row
Salary Plus:You receive 13 monthly salaries various allowances (for lunch savings pension schemes and childcare) and extra shopping credit. We also offer discounts on brands events and private trips.
Development:We build on your strengths and potential and offer regular development talks training courses on the job-training and language courses.
Work Life Balance:The option to combine office with remote work flexible working hours 30 vacation days and part-time models are part of the also offer temporary work from abroad and sabbaticals.
Culture:Being a multicultural team we value openness appreciation and respect. Together we rock our jobs and enjoy spending time at after-work events team activities and company parties.
Health:Besides preventive health care programs we offer ergonomic workplaces with modern hardware and software.
Curious Lets go!
Pavla Schwalb looks forward to receiving your application and will get back to you within the next two weeks with initial feedback. If you have any questions just give us a call.
Welcome to Connecting the World
Every nine seconds a passenger is boarding a plane using a Hahnair ticket at one of 4000 airports around the globe. For 25 years our medium-sized company has been successfully connecting the world: Our unique business is linking 370 partner airlines with travel agencies worldwide. And its our people who make it happen. We are travel enthusiasts aviation nerds hobby gourmets dancers parents runners and musicians. We come from 44 different countries and we work from all over the world. Our different backgrounds make us complement each other and drive our global business. It is enthusiasm and great work that we value rather than titles. And together we make exciting things happen - for our customers and for ourselves. Be part of a team where everybody makes a difference where innovative ideas are heard and where youll make connections that last.
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