Telecaller
Telecaller
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Telecaller Appointment Scheduling
Location: Ahmedabad
Department:Customer Support/Operations
Employment Type:Full-Time
Shift Time: 8 AM to 8 PM (with flexibility to any 9-hour window within the shift)
Language: Multi-Language (English Hindi Marathi Bengali (West Bengal) Assamese (Assam) Manipuri Kashi (Meghalaya) Meitei (Tripura)
Position Overview:
We are looking for a motivated and customer-focused Telecaller to join our TPA team. The primary responsibility is to contact policyholders or healthcare providers and schedule appointments efficiently while maintaining excellent customer service will play a key role in ensuring patients receive excellent support while maintaining confidentiality and adhering to healthcare standards.
Key Responsibilities:
Outbound Calls/Appointment Scheduling: Contact policyholders or service providers to confirm or schedule appointments. Follow up with the existing clients to reschedule missed appointments. Understand client requirements and assign appointments with appropriate teams or representatives. Maintain accurate records of scheduled appointments in the system.
Inbound Calls:Answering calls from customers and addressing their inquiries or concerns. Address client concerns and resolve issues promptly to ensure satisfaction.
Data Management:Update and manage customer information in the database accurately. Ensure timely reporting of daily calls and appointments scheduled.
Qualifications &Skills:
Education: Graduate (Any Stream)
Experience:0-2 years of tele calling/customer service experience (Healthcare/TPA background is a plus).
Communication Skills: Clear and effective verbal communication is essential.
Technical Skills: Proficient in MS Office tools (Excel Word etc..
Soft Skills: Ability to convince customers for medical procedures. Empathy patience and ability to handle irate customers professionally.
Patience and Resilience:Patient-centred problem-solving approach and requires a calm demeanour.
Time Management: Efficiently managing time to handle calls and follow-up tasks. Ability to work in a fast-paced environment.
Personal Attributes:
- Empathetic and patient-focused.
- Positive attitude and willingness to learn.
- Calm under pressure.
handling irate customers,appointment scheduling,time management,healthcare,customer service,empathy,problem-solving,ms office proficiency,data management,effective verbal communication
Employment Type
Full Time
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