work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller also known as a Telemarketing Executive or Call Center Representative is responsible for making and receiving phone calls to interact with customers and promote products or services. Their duties include generating leads handling customer inquiries and building relationships with potential and existing clients. Telecallers play a vital role in sales customer service and telemarketing aiming to enhance customer satisfaction and drive business growth.
Key Responsibilities of a Telecaller:
Making outbound calls:
Promoting products or services explaining their features benefits and pricing to generate interest and sales leads.
Handling inbound calls:
Addressing customer inquiries providing information resolving complaints and offering support.
Generating leads and following up:
Identifying potential customers and nurturing them through the sales process often using CRM systems to track progress.
Maintaining customer relationships:
Building rapport with customers ensuring satisfaction and fostering loyalty.
Recording and reporting:
Maintaining accurate records of calls updating customer information and submitting reports on performance and progress.
Meeting sales targets:
Working towards individual and team goals contributing to the overall success of the business.
Providing excellent customer service:
Ensuring a positive and helpful experience for all customers regardless of the nature of their call.
Essential Skills for Telecallers:
Strong communication skills:
Effective verbal and written communication is crucial for conveying information building rapport and resolving issues.
Persuasion and sales skills:
The ability to influence and convince customers to make purchases or take desired actions.
Active listening:
Understanding customer needs and concerns to provide appropriate solutions and build trust.
Product knowledge:
Familiarity with the products or services being offered to effectively answer questions and address concerns.
Computer literacy:
Proficiency in using CRM systems call logging software and other relevant tools.
Problem-solving skills:
The ability to identify and resolve customer issues effectively.
Resilience and adaptability:
The capacity to handle rejection adapt to changing situations and maintain a positive attitude.
Time management:
The ability to prioritize tasks manage call volume and meet deadlines.
Employment Type
Full Time
Key Skills
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