Customer Relationship Executive -CRM
Customer Relationship Executive -CRM
Posted on :
23-05-2025
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1 Vacancy
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Job Description
About the Role
We are looking for a Post-Surgery Patient Relationship Executive to join our team in Noida. This role is focused on ensuring a smooth post-surgery experience for hair transplant patients maintaining strong relationships and ensuring their complete satisfaction throughout their recovery journey.
The ideal candidate will be responsible for regular follow-ups addressing patient concerns ensuring they receive necessary post-surgery support and collecting valuable feedback to enhance patient experience. The role requires strong communication skills empathy and a proactive approach to maintaining high patient satisfaction levels.
About QHT Clinic
QHT Clinic is a leading hair transplant clinic in India known for delivering high-quality reliable and undetectable hair transplant results. We take pride in offering the best patient care experience from the initial consultation to post-surgery follow-ups ensuring our patients achieve the best possible outcomes.
About the Role
QHT Clinic is looking for a Post-Surgery Patient Relationship Executive (Telecalling) to join our team in Noida. This role is primarily telephonic where you will be responsible for post-surgery follow-ups ensuring patient satisfaction addressing concerns and collecting feedback to improve the overall patient experience.
Key Responsibilities
1. Post-Surgery Follow-Ups & Patient Care (Telecalling Focused)
- Conduct scheduled follow-up calls at different stages of the patient s recovery (immediate post-surgery weekly and monthly as needed).
- Ensure patients understand and adhere to post-surgery care instructions and resolve their concerns.
- Guide patients regarding medications hair care routines and recovery expectations.
- Assist in coordinating any follow-up consultations with doctors if required.
2. Patient Satisfaction & Relationship Building
- Act as the primary point of contact for post-surgery patients providing them with continuous support.
- Build strong relationships with patients and ensure they feel valued and cared for.
- Identify and escalate medical concerns or complications to the appropriate department.
- Ensure a smooth end-to-end patient experience from post-surgery care to recovery.
3. Patient Feedback & Reputation Management
- Request and collect Google reviews video testimonials and feedback from satisfied patients.
- Handle any patient dissatisfaction by addressing their concerns and ensuring resolution.
- Work closely with the marketing team to promote positive patient experiences and testimonials.
4. Coordination & Follow-Through
- Ensure patients receive their post-surgery medications and care kits on time.
- Keep track of patient follow-ups and interactions using CRM tools (experience with CRM is a plus).
- Work closely with the medical and customer service teams to ensure seamless patient support.
What We re Looking For
- 2-5 years of experience in telecalling patient care or client relationship management (preferably in healthcare wellness or cosmetic surgery).
- Strong verbal communication skills in Hindi and English.
- Highly empathetic patient-focused and persuasive with a professional approach.
- Self-motivated proactive and well-organized in handling follow-ups and patient interactions.
- Ability to convince and encourage patients to provide feedback and Google reviews.
- Familiarity with CRM tools for managing patient follow-ups is an added advantage.
Why Join QHT Clinic
- Be part of one of India s leading hair transplant clinics.
- Competitive salary performance-based incentives.
- Structured training and growth opportunities within a patient-focused healthcare environment.
- Work in a dynamic and supportive team making a real difference in enhancing patient experiences.
If you are a people-oriented professional with excellent communication and telecalling skills we would love to have you on our team! Apply now and be part of QHT Clinic s mission to provide top-tier patient care!
telecalling,feedback collection,communication skills,patient care,empathy,crm tools,patient satisfaction,client relationship management,crm,communication
Employment Type
Full Time
Key Skills
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