Field Engineer
Field Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Lagos Lekki
Employment Type: FullTime
Salary:
Position Summary
We are seeking a Field Engineer who will be responsible for installing configuring maintaining and troubleshooting networking equipment and systems at client locations. The role demands technical competence customerfacing communication skills and the ability to work independently in dynamic field environments.
Key Responsibilities
1. Installation & Configuration
Attend customer premises to install and configure ISP services including internet connectivity routers modems and other networking equipment.
Follow installation guidelines technical specifications and company procedures to ensure accurate setup and connectivity.
Test and verify the performance of installed services to ensure they meet the desired speed reliability and quality standards.
Educate customers on the proper use and maintenance of the installed equipment and services.
2. Troubleshooting & Technical Support
Diagnose and resolve technical issues related to network connectivity equipment malfunction or service disruptions.
Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
Collaborate with internal teams such as coordinators network operations and support to escalate and resolve complex issues when necessary.
Maintain detailed documentation of customer interactions service requests and problem resolutions.
3. Customer Interaction & Service Excellence
Interact professionally and courteously with customers ensuring a positive customer experience during the installation process.
Communicate technical information to customers in a clear and understandable manner addressing any questions or concerns they may have.
Provide recommendations for improving network performance equipment upgrades or additional services based on customer requirements and industry best practices.
Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or crossselling services.
4. Quality Assurance & Compliance
Ensure installations are completed according to company standards policies and regulatory requirements.
Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
Stay updated with industry trends emerging technologies and best practices related to ISP installations to enhance service delivery and customer satisfaction.
Requirements
Qualifications
Education:
A Bachelor s degree in Engineering (Electrical Mechanical Civil) or a related technical discipline.
Technical certifications in networking or telecommunications (e.g. Cisco CompTIA) are an added advantage.
COREN registration is desirable but not mandatory.
Experience:
3 5 years of relevant experience in a field engineering or technical installation role.
Prior experience in an ISP or telecommunications company is highly preferred.
Technical Skills:
Strong knowledge of networking concepts protocols and hardware (routers switches cabling).
Proficiency with Windows Linux and other relevant operating systems.
Familiarity with diagnostic tools for testing connectivity and system performance.
Soft Skills:
Excellent problemsolving and analytical abilities.
Strong interpersonal and communication skills (verbal and written).
Ability to work independently and manage time effectively.
Must be customeroriented and solutionsdriven.
Other Requirements:
Must possess a valid driver s license.
Physically fit and able to handle technical equipment.
Willingness to travel within and outside Lagos for assignments.
Benefits
Competitive monthly salary: (net)
Transport allowance and mobile data support
Career development opportunities through continuous training
Access to a collaborative and supportive work environment
Health and wellness benefits (HMO)
Opportunity to work with a growing techdriven organization
Employment Type
Full Time
