Donor Care Coordinator
Donor Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
He aha te tranga About the role:
Reporting to the Individual Giving Manager you will provide exceptional donor care and help to build and maintain strong donor relationships that drive our fundraising success. Some of your key responsibilities will include managing fundraising inboxes responding to and delegating enquiries from donors investigating and resolving issues impacting the donor experience working closely with the customer services team to provide fundraising guidance and support engaging with donors by making proactive phone calls to strengthen connections and enhance donor retention. Collating tracking and reporting on donor feedback across multiple channels to amplify the Voice of the Donor and enhance the donor experience.
As this role is deeply donorfocused youll bring a strong customercentric mindset and the ability to communicate with empathy and clarity. Your great communication and administrative skills combined with keen attention to detail strong organisation and the ability to multitask will help you thrive in this fastpaced and purposedriven role.
Qualifications :
Ko wai koe About you:
To be successful in this role you will have:
- Excellent communication and listening skills both written and verbal
- The ability to prioritise and multitask effectively with flexibility to shift priorities to meet business needs
- Strong collaboration skills and the ability to build and maintain positive working relationships
- Adaptability and resilience in a fastpaced changing environment
- Strong problemsolving skills and the ability to work collaboratively with crossfunctional teams to achieve results
- A high level of donor/customer focus and professional attitude including an excellent telephone manner and experience in handling donor/customers enquiries and resolving issues effectively
- Strong time management and organisation skills
- Familiarity with CRM systems (e.g. Salesforce)
Additional Information :
Me phea te tuku tono How to apply
Click Im interested before applications close on 6 June 2025
For further information please contact Elena Liang Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rerektanga o ia tngata ki te haramai. E whinatia e mtou I ng whakaaro rerek kia mahi pai I roto I ng hpori katoa. Ko t mtou nei haepapa kia hanga ttahi huru mwai m tatou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process
Research shows that women and people from underrepresented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
