Senior Customer Success Manager, Learning Solutions
Senior Customer Success Manager, Learning Solutions
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is based in Mexico City Mexico.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
As part of LinkedIns Learning Solutions team the Sr. Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn Learning in other words we help them be successful with the platform they have purchased! It is an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning into their Learning & Development (L&D) strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.
Responsibilities Include:
Advance personal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers
Partner with Sales Onboarding Consultant Technical Client Managers Technical Consultants and Solutions Engineerspostsales to implement products and solutions to ensure client is achievingoptimal results andROI
Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement andadoption
Track and record customer activity in a timely manner in systems of
Proactively forecast churn risk & develop mitigation plans to minimize churn within your customerbase
Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed successcriteria
Build relationships with customers and internal partners to ensure customers maximize the value from LinkedInLearning
Maintain a deep understanding of LinkedIn products andbe familiar with industry knowledge toeffectively guide customers on bestpractice
Provide input and ideas to internal teams to continuously improve our product systems andresources
Manage and execute projects geared to drive adoption of new products and services withcustomers
Deliver onsite and online presentations webinars andworkshops.
Perform other duties as may beassigned
Up to 15% travel may be required when travel guidelines safely allow for inperson visits depending on location and territory
Qualifications :
Basic Qualifications:
5 years of experience in any of the following: Customer Success Account Management/Sales Consulting Product Training and Enablement Project Management or Change Management preferably in SaaS EdTech or enterprise learning environments with experience in driving customer engagement and adoption
2 years of experience in learning eLearning or Organizational L&D
Handson experience with CRM systems such as Microsoft Dynamics Salesforce HubSpot or Gainsight
Preferred Qualifications:
Proficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient organization project management and time management skills
Experience analyzing data trends and client information to identify product or growth opportunities in service of customer value
Influential verbal and written communication skills including expertise in presenting to both small and large audiences
Proficient understanding of Sales concepts and Software as a Service
Bachelors degree or equivalent practical experience
Suggested Skills:
- Analytical Skills
- Communication
- Training delivery
- Project management
- Partnership and teamwork
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
