Senior Account Manager
Senior Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title Senior Account Manager
Location Remote - UK Based - With visits to Juniper offices and key clients
Salary 45000 per annum & Potential to earn 15000 OTE
Hours Full-Time (Monday-Friday)
Welcome to Juniper Education where our mission is to champion educators empowering them to shape the future generations. Were more than just a support system; were the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services we address a spectrum of needs ensuring excellence in education. In the education and tech industry your work directly influences the lives of students and educators. Whether youre developing cutting-edge educational technology supporting school leadership teams directly or designing solutions to enhance the learning experience you could make a lasting and positive impact on the future.
Our mission statement says it all: We look after you so that you can look after our children.
Dedicated to our core values we are committed to:
Empowerment: Equipping everyone with the tools intelligence connections and freedom to make informed decisions recognised and respected by all.
Purpose: Supporting everyone to reach their highest potential thereby enabling all children to achieve theirs.
Passion: Because we love what you do youre at the heart of everything we do.
Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths ensuring that together we achieve more than we could ever do alone. Every voice counts!
About the Role:
Were looking for an experienced and driven Senior Account Manager to join our dynamic Managed Services team. In this pivotal role youll act as the key relationship holder for a portfolio of clientsensuring their needs are met satisfaction remains high and opportunities for growth are maximised. Youll be the trusted advisor and primary point of contact supporting clients throughout their journey while identifying ways to expand their engagement with our solutions.
This is an exciting opportunity for someone with a proven track record in account management or consultative sales particularly within the education or service solutions sectors. If you thrive in a fast-paced environment and enjoy building long-term partnerships we want to hear from you.
Key Responsibilities:
- Serve as the main liaison for your assigned client accounts understanding their needs and delivering tailored Managed Services solutions.
- Maintain deep product knowledge to offer strategic advice that maximises client value and satisfaction.
- Build and nurture long-lasting client relationships to drive retention and loyalty.
- Work closely with internal teams to ensure seamless service delivery aligned with client expectations.
- Conduct regular account review meetings using data-driven insights (e.g. product matrix estate equity) to highlight value and suggest improvements.
- Identify upsell and cross-sell opportunities to increase client investment in our services.
- Proactively manage client concerns resolving issues quickly and effectively.
- Deliver clear and insightful client reporting including updates on account health and customer satisfaction metrics.
- Represent the company in client presentations and meetings reinforcing our commitment to exceptional service.
- Collaborate with commercial and wider business teams to ensure a unified growth strategy.
Knowledge Skills & Experience:
- 35 years experience in account management or sales ideally in the education service or software sector (e.g. HR Finance Payroll/HRIS solutions for schools and MATs).
- Strong consultative selling skills with a knack for uncovering client needs and delivering value-driven solutions.
- Excellent relationship management and communication skillsboth verbal and written.
- Proven ability to manage multiple accounts prioritise effectively and meet targets.
- A proactive solution-focused approach to problem-solving.
- Strong team player who contributes to a positive culture and fosters collaboration across departments.
- Comfortable working with CRM systems (e.g. SugarCRM Hubspot Gong) and data analysis tools to drive decisions and track success.
Key Attributes Competencies & Behaviours:
- Thrive in a customer-centric sales-driven environment.
- Are naturally curious quick to learn and eager to contribute to company growth.
- Take ownership of your work and hold yourself accountable for results.
- Are adaptable pragmatic and open to feedback and collaboration.
- Embody our values and contribute positively to our team culture
Juniper Education Benefits
- Day 1 right to company sick pay
- Enhanced annual leave entitlement
- Opportunity to purchase additional leave
- Entitlement to carry over leave to next entitlement year
- Day 1 access to 24/7 GP & prescription services
- Day 1 access to rewards platform
- Cycle to work scheme
- Enhanced maternity & adoption pay
- Day 1 access to employee assistance platform
- Funded development/Qualification opportunities
- Voluntary health care cash plan
- Voluntary private medical insurance
- Plus more!
It is the business expectation this role is being offered on a full time basis to ensure we maintain quality achieve performance goals and effectively meet customer demands.
Please note that we are unable to provide visa sponsorship at the moment
Employment Type
Full Time
