Functional Support
Functional Support
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Job Description
At Inetum you have space to grow and boost your talent! We have a strong footprint in the Banking sector with a lot of challenges for you.
As a Functional Support you will be the goto expert for users of banking applications. Youll provide functional and technical support manage incidents and requests and ensure smooth coordination across support teams and stakeholders.
Location: Porto
Main Responsibilities:
- Deliver fast effective support to users across multiple banking platforms.
- Manage incidents service requests and changes using ServiceNow.
- Collaborate with IT operations and production teams to resolve issues.
- Maintain and grow a knowledge base of recurring issues and solutions.
- Create control points and ad hoc reports to ensure process efficiency.
- Continuously improve support processes and user experience.
Qualifications :
Profile:
- 1 year of experience in Transaction Processing Banking Operations or related field.
- Proficiency in English (mandatory).
- Solid understanding of financial markets and transaction processing.
- Handson experience with ServiceNow and familiarity with ITIL practices.
- Knowledge of Ansible (plus).
- Strong analytical and problemsolving skills.
- Ability to work independently and as part of a team.
- A clientfirst mindset with excellent communication skills.
Additional Information :
(Hybrid work with 2/3 days of work in the office in PORTO per week)
Are you the one!
Send your CV & Join our team!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
