Head of Service - Conference, Security and Infrastructure (EXD/CSI)

Main Responsibilities 

Strategic Vision and Leadership 

• Provide strategic direction and leadership to ensure the effective efficient premium quality delivery of CSIs service offering. 
• Design a proactive strategic approach to facilities management including a welldefined physical asset management plan opportunities to deliver longterm cost efficiencies and a forwardlooking investment plan underpinned by an actionable commitment to environmental sustainability. 
• Support the Executive Director on delivery of the Organisations crisis preparedness and continuity planning across facilities security and event services. 
• Embed sustainability and costefficiency into physical asset management and facilities operations. 
• Be an active collaborative member of the EXD leadership team working with EXD colleagues to create an exciting attractive and productive work environment. 

Operational Excellence 

• Deliver exceptional clientfocused services through clear key performance indicators (KPIs) service level agreements and robust performance tracking.  
• Foster a culture of continuous improvement innovation and responsiveness to evolving organisational needs upholding EXD/CSIs role as a responsible steward of resources on behalf of the Secretary. 
• Balance competing priorities across diverse service areas ensuring seamless and integrated delivery. 
• Manage stakeholder and client expectations effectively by providing clear communication around timelines constraints and delivery capabilities while remaining solutionoriented and focused on longterm impact. 

Management and Coordination 

• Inspire and manage a diverse highperforming team with integrity and empathy exemplifying the values of the Organisation as outlined in the OECDs Code of Conduct. 
• Strategically allocate resources with a focus on results and oversee cost recovery initiatives ensuring financial sustainability. 
• Drive transformation and change management efforts that promote agility and excellence across teams. 
• Coordinate service delivery for all EXD/CSI services with all other relevant partners in EXD with a view to offering integrated OneEXD services. 

Liaison and Representation 

• Develop and maintain an effective relationships with Member States and national authorities.  Act as a key liaison to ensure open channels of communication and translate the priorities and expectations of Member States into action. 
• Represent the Service the Directorate and the Organisation in internal and external forums in EXD/CSIs areas of responsibility aligning services with the Organisations strategic objectives. 

Qualifications :

Ideal Candidate Profile 

Academic and Professional Background 

• Advanced university degree in Project Management Business Administration Engineering or other relevant discipline. A Master of Business Administration (MBA) degree would be preferred. 
• Proven senior leadership experience with a minimum of 10 years in corporate services operations and facilities management.  
• Proven financial acumen and operational oversight. Skilled in budget management risk mitigation and valueformoney service delivery. 
• Known for empowering diverse teams driving collaboration and creating inclusive workplaces. 
• Strategic clarity and execution. Proven ability to bridge vision and implementation making strategy tangible and resultsdriven. 
• Exceptional communication and diplomacy skills to engage with highlevel stakeholders and navigate complex political landscapes. 

Communication and Languages 

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other with a commitment to reach a good working level.  
• Knowledge of other languages would be an asset. 

Core Competencies 

Staff in Executive Leadership are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes at level 3:  

• Vision and Strategy;  
• Enable People;  
• Ethics and Integrity;  
• Collaboration and Horizontality;  
• Achieve Results;  
• Innovate and Embrace Change. 

To learn more about the definitions for each competency please refer to the OECD Core Competency Framework.     

• Depending on level of experience monthly salary starts at EUR 14 027.14 plus allowances based on eligibility exempt of French income tax.  
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