Technology Support Tech,Sr
Technology Support Tech,Sr
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Salary Not Disclosed
1 Vacancy
Job Description
PositionTitle: Technology Support TechSr
Employee Classification: Technology Support TechSr
College/Division: Information Technology
Department: 450285IT TECHNOLOGY SUPPORT CENTER
Internal or External Search:External Open to all applicants
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: $19.28 an hour
Appointment Fulltime Equivalency: 1.0
Exempt or NonExempt: NonExempt
Summary: Support the coordination of technology within a distributed IT environment ensuring alignment with institutional policies cybersecurity requirements and enterprisewide service goals. Oversee daily IT operations including asset management enduser support and process optimization while collaborating with central IT teams to resolve issues and improve efficiency. Assist with training documentation and strategic planning to enhance local IT practices within the broader institutional framework.
Classification Summary:
Under indirect supervision supports maintains monitors updates troubleshoots and repairs one or more of the following: computer systems (including servers and workstations) network components software and applications.
Classification Standard Duties:
Answers user inquiries and resolves problems regarding computer software hardware networking and other related technologies. Confers with staff end users and management to establish specifications for new systems and obtain vendor quotes. Maintains records of work order transactions problems and remedial actions taken or installation activities. Performs network configuration on end user equipment according to established practices and standards. Reads technical manuals confer with users troubleshoot or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refers major hardware or software problems or defective products to vendors or technicians for service. Sets up install and repair hardware software or peripheral end user equipment following design or installation specifications ensuring proper installation of cables operating systems and appropriate software. Typically configures end user equipment to attach to central authentication systems like active directory. Typically identifies refers and reports problems with systems software or network for resolution by central IT. Composes and sends online announcements to notify customers of system changes or issues security alerts and new software/hardware releases. May perform standard classroom technology equipment setup including data projectors multimedia room controllers audio/visual systems and other multimedia equipment. May set up and support Internet Video Conferencing/Webcast lectures meetings and events. May monitor online forums and web pages for content accuracy and usability. Trains and coaches lower level technicians and/or student workers.
Required Education Experience Certification/License Equivalency
Required Education:High School diploma or GED certificate.; Required Experience:Four (4) years of experience related to the standard duties as outlined.; Equivalency:Completion of a postsecondary degree or certificate may substitute for years of experience.; Required Certification/License:
Knowledge Skills and Abilities
KNOWLEDGE:Knowledge of computer networks and remote troubleshooting techniques.; SKILLS:Skill in troubleshooting repairing configuring and administering systems in a domain or workgroup environment. Skill in providing information technology related customer service and training to users with varying levels of technical expertise. Skill in analyzing computer hardware and software problems. Skill in working as part of a team. Skill in time management and in dealing with multiple priorities.; ABILITIES:Ability to effectively communicate verbally and in writing.
Job Duties and Responsibilities
This position supports the management and coordination of technology within a distributed IT environment operating under the direction of central IT leadership responsible for overall enduser technology strategy and standards. The role assists in implementing unitlevel technology procedures standards and operational practices that align with institutional IT policies cybersecurity requirements and enterprisewide service goals.
Under the guidance of senior IT leadership the position oversees daytoday technology operations including asset deployment inventory management and enduser support. It ensures local practices follow universityapproved processes and contributes to the consistent delivery of IT services across the institution. The position collaborates with central IT teams to resolve escalated issues support technology planning and participate in coordinated efforts around training procurement and resource optimization. It also maintains documentation supports enduser training and adoption and provides input to help improve local processes while staying aligned with the broader IT vision and operational framework.
Preferred Qualifications
ITIL is preferred.
Special Requirements of the Position
Onsite position.
Department Contact: Jasmine Gomez
Contingent Upon Funding:Not Applicable
Bargaining Unit Eligibility:This is a bargaining unit position with American Federation of State County & Municipal Employees (AFSCME).
Standard Work Schedule:Standard (MF 85)
If Not a Standard Work Schedule:
Working Conditions and Physical Effort
Environment: Work is normally performed indoors.
Physical Effort: Moderate physical activity.
Lifting Requirements: Requires heavy physical work; heavy lifting pushing or pulling required of objects up to 50 pounds.
Risk: No or very limited exposure to physical risk.
Employment Type
Full-Time
