Senior Technical Writer
Senior Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Sr. Technical Writer to join our Training and Documentation team. Our technical writers create clientfacing and internal documents that help set up and use our eCommerce solutions including Click to Pay and Visa Token Service.
Successful candidates will thrive in a fastmoving environment while demonstrating flexibility selfmotivation and a willingness to contribute to a dynamic team. Strong interpersonal and writing skills are required. In addition to these skills you will be expected to develop an expertise with our authoring and publishing tools.
Essential Duties and Responsibilities
- Understand and adhere to department style and process guidelines.
- Understand product development methodologies in an Agile environment.
- Foster and maintain positive working relationships with other team members and key stakeholders.
- Research and document new and updated features for products.
- Improve existing documentation.
- Attend project meetings create schedules and report progress on a regular basis
- Collaborate with developers designers product managers and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications:
- 4 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications:
- 5 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
- 2 years writing in a publishing environment
- Ability to work in a fastpaced team environment
- Knowledge of the payments industry
- Technical knowledge (cryptography networks SDK SaaS)
- Experience with APIs and writing for a Developer audience
- Previous experience with XML documentation tools (for example Madcap Flare).
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
