IT End User Support Analyst II
IT End User Support Analyst II
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Track Description:
Mandatory Requirements
- Fluent English (Speaking & Writing) Ability to communicate clearly with endusers and document escalations effectively.
- Customer Service Experience (Preferred) Prior experience in a support or serviceoriented role is highly desired.
- 2 Years of IT Support Experience Providing enduser support in a helpdesk or IT service desk environment.
- Strong Communication Skills Able to explain technical issues in simple terms both verbally and in writing.
- Troubleshooting & Multitasking Ability to diagnose and resolve common technical issues while handling multiple tasks.
- Ticketing System Experience Familiarity with logging and tracking incidents in an ITSM tool.
- Willing to rotate schedules monthly To cover different shifts as required by operational needs.
Technical Skills (Preferred)
- ServiceNow (or similar ITSM tools) Experience handling tickets and basic incident management.
- Windows OS & Microsoft 365 Basic troubleshooting of Windows systems Office Suite and emailrelated issues.
- Basic Networking Troubleshooting Understanding of connectivity issues (WiFi VPN DNS DHCP etc.).
- Active Directory (Basic) Ability to reset passwords and manage user accounts.
Soft Skills & Work Ethic
- ProblemSolving Attitude Takes initiative to find solutions and escalate when necessary.
- Attention to Detail Ensures accurate documentation and follows up on cases.
- Team Player Works well with peers and escalates appropriately to T2 when needed.
- Willingness to Learn Open to training and developing technical skills to grow within the role.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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