IT Systems Analyst

FLS Transportation is seeking a skilled Systems Analyst with Transportation industry experience to
assist in defining developing testing and implementing transportationrelated systems and integrations
that streamline and simplify sales operational and backoffice processes and procedures. This position
will work closely with strategic areas of the business focusing on improved utilization of implemented
solutions and new opportunities for driving efficient operations.

Duties & Responsibilities

Essential duties and responsibilities include but are not limited to those listed below:
Analyze and investigate business problems document solution requirements and provide
procedural and technologybased solutions
Use a combination of standard functionality and custom development to solve business problems
and simplify the design of our systems in a way that is scalable and extensible
Assist in the installation configuration administration and maintenance of solutions
improvements updates and other integrated solutions
Coordinate project resources schedules issue tracking and vendor relationships as needed
Provide user and system support acting as an escalation point for the TMS TMSConnected
Systems and other systems as necessary.
Communicate proactively with end users and business partners to ensure problems are clarified
effectively addressed and resolved with the appropriate priority
Develop comprehensive system/administrative standards guidelines and technical configurations
and runbooks and operating procedures for admins and support teams
Assist in the definition and implementation of Policies Standards Procedures and Monitoring
processes to allow for consistent and secure technology operations
Provide technical expertise and ownership in the diagnosis and resolution of issues and/or
escalation with thirdparty provided services
Assist in implementing auditing and tracking system security measures needed to safeguard
against unauthorized damage modification or disclosure of information

Qualifications/ & Experience

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements below represent the required knowledge skills and/or abilities.

Bachelors degree in computer science or equivalent certification or experience.
5 years relevant experience as a Systems analyst.
3 years of handson experience with Transportation Management Systems (TMS)
Strong operational knowledge of transportation order to cash processes.
Experience supporting and modifying Salesforce applications (Revenova is a plus).
Keen attention to detail and advanced problemsolving abilities from a procedural operational
and technical perspective.
Strong project management and time management skills.
Robust troubleshooting skills with the ability to think critically and solve problems
Strong oral and written communication skills with the ability to communicate complex technical
issues to nontechnical users and business owners.
Familiarity with industrystandard EDI platforms/partners (such as Cleo Kleinschmidt) is a plus
Experience in exposing and consuming web services JSON and REST APIs is a plus

Experience with Remote Teams

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