Team Lead - Travel Airline
Team Lead - Travel Airline
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Qualifications:
- Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader
- Should have patience and not be overawed by difficult situations
- Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
- Good working knowledge of computer i.e. MSOffice Operating Systems internet services & Online tools
- Excellent verbal & written communication & presentation skills
- Good Interpersonal & people management skills with good problem solving approach.
- Expert knowledge of service procedures
- Good analytical skills for MIS number crunching & reporting to internal & external customers
Roles and Responsibilities:
- Responsible for managing team of associates
- Independently handle assist the customer to determine problems and provide resolutions on any customer care issues & service problems coordinate escalations assess customers needs
- Motivating associates through effective management career development and implementation of reporting mechanisms
- Liaison with other areas of the company affecting technical support.
- One on One Relationship management
- Analysis of reports including process dashboards and team performance reports.
Employment Type
Full Time
