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Job Location drjobs

Cebu - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

QUALIFICATIONS:

    • College graduates with 2 to 3 years of total work experience with minimum 2 years as TL in a Contact Center (Healthcare account)
    • Well versed in a Healthcare account (US benefits)
    • Knowledge: Conflict/Complaints management HIPAA

What youll be doing

  • Supervise and lead a team of representatives providing coaching mentoring and performance management to drive continuous improvement
  • Monitor team performance identify areas for improvement and implement strategies to enhance productivity and efficiency
  • Collaborate with the wider customer service team to address escalated customer inquiries and resolve complex issues
  • Analyze and report on team and individual performance metrics to inform decisionmaking and process optimization
  • Contribute to the development and implementation of training programs to upskill team members
  • Foster a positive customercentric team culture and ensure adherence to company policies and procedures.

Employment Type

Full Time

Company Industry

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