Team Lead
Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS:
- College graduates with 2 to 3 years of total work experience with minimum 2 years as TL in a Contact Center (Healthcare account)
- Well versed in a Healthcare account (US benefits)
- Knowledge: Conflict/Complaints management HIPAA
What youll be doing
- Supervise and lead a team of representatives providing coaching mentoring and performance management to drive continuous improvement
- Monitor team performance identify areas for improvement and implement strategies to enhance productivity and efficiency
- Collaborate with the wider customer service team to address escalated customer inquiries and resolve complex issues
- Analyze and report on team and individual performance metrics to inform decisionmaking and process optimization
- Contribute to the development and implementation of training programs to upskill team members
- Foster a positive customercentric team culture and ensure adherence to company policies and procedures.
Employment Type
Full Time
