Customer Team Leader - Metering

Together we are Trusted to Serve Scotland.

Hows this for job satisfaction At Scottish Water we look after Scotlands most precious natural resource. From source to tap were guarding Scotlands reputation for refreshingly pure water and caring for our environment at the same time.

Sound good Were looking for a selfmotivated flexible individuals to join our Customer Excellence and Resilience team within the Wholesale Arena (Metering) based in Aberdeen or Inverness. Youll help transform the way we deliver wholesale services across Scotland improving the experience of our Licensed Providers and nonhousehold customer and supporting our ambition to be a truly great wholesaler.

Youll be part of a collaborative and experienced team that leads both proactive and reactive wholesale activity. Youll work closely with teams across Scottish Water including the Wholesale Service Desk Revenue & Wholesale and our Alliance Partner Clancy to modernise how we operate and build strong relationship across the business.

Youll also play a key role in leading and developing your team helping to foster an open transparent and learning culture with everyone can do their best work.

What youll do

This is a leadership role where youll support your team to deliver great results every day. Youll focus on people first motivating coaching and developing colleagues to ensure they have the right skills and behaviours to succeed. Youll help embed performance management practices and drive improvements that support both our regulatory obligations and internal goals.

Youll also be a key voice in identifying best practice challenging the status quo and helping us implement more effective ways of working. Root cause analysis will be part of your toolkit helping reduce escalations improve customer satisfaction and grow our team capability.

Relationships matter in this role. Youll be building strong partnerships across the business sharing insight and working together to improve how we deliver for our customers. And youll help champion a culture of continuous improvement within the Wholesale Arena always looking for opportunities to improve the service we offer.

What youll need

Youre a peoplefocused leader who knows how to bring the best out of a team. Youve got experience managing teams through change and youre trusted to make good decisions even under pressure. You know how to plan and prioritise work to meet external demands and you understand how to lead with clarity fairness and consistency.

Youre confident communicating with others whether presenting ideas listening to feedback or bringing people together to solve problems. Youve got an eye for detail and a proactive solutionfocused mindset always looking for better ways to deliver for customers. Youre collaborative by nature and know how to build strong working relationships across teams.

Most importantly you bring energy commitment and a leadership style that reflects our values: Bold Caring Responsible and Inspiring.

Looking out for you

While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good worklife balance.

Youll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have familyfriendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.

For your future theres our pension (the knowwhatyoullgetwhenyouretire kind) as well as life assurance.

As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.

The notsosmall print

This role will be a Grade 7. If youre new to Scottish Water youll join us on a starting salary of 41000. Performancedriven pay progression would then allow you to move through the range to a maximum of 51970.

Your working pattern would be Monday to Friday with some weekend overtime when needed.

If youre interested in this role or know someone else who might be well be accepting applications until midnight on Sunday 8th June 2025.

Job offers at Scottish Water are conditional and will be confirmed on completion of our preemployment screening e.g. referencing criminal record checks license checks etc. Screening is conducted on our behalf by a third party and must be completed before your start date. Dont worry well only start these checks once youve accepted an offer.

A few final things worth knowing

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.

As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.

Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.

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