Team Lead
Team Lead
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$ 53000 - 56000
1 Vacancy
Job Description
Overview
Team Lead
Exempt
Salary $year
Scope of Position:
The Team Lead will oversee the data entry and documentation of Macomb County PATH Training Specialist and Refugee Case Manager caseloads. Attend triage and hearing appointments with Department of Health and Human Services partners. Assist with the daytoday questions and guidance related to policy and procedures. Assist staff with development and coordination of community service worksites.
Responsibilities
Essential Functions:
Help to ensure that positive outcomes and program goals are met as required by contract
Supervise activities and conduct performance evaluations for Training Specialists and Refugee Case Managers
Model appropriate coaching and case management strategies
Perform case reviews to ensure that required documentation is maintained staff are adhering to program policies and participants are complying with their participation requirements
Review and approve participant requests for supportive services
Assist with participant case management tasks as needed
Document all participant contacts in case notes
Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners
Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues
Maintain a thorough knowledge of PATH policies and procedures
Coordinate participant transfers and other case changes with DHHS and other partners
Collaborate with the Business Services Professionals to identify and cultivate community service worksites
Provide support as a backup for the Port Huron Clinton Township and Roseville PATH Team Leads as needed
Other opportunities as available
Qualifications
Education and Experience Requirements:
Experience working with FIP recipients/PATH participants and/or other workforce programs
Excellent leadership and communication skills both written and verbal
Ability to maintain flexibility as needs of contract require
Customer service experience preferred
Proficient in Microsoft Office applications
Bachelors degree in business education human services or related area is preferred
Valid drivers license and automobile required
Employment Type
Full-Time
