Digital Operations Support Apprentice

About us:
Are you ready to launch your digital career with a company thats shaping the future of training and education
At McCrae Training were on the lookout for a bright motivated individual to join our dynamic team as a Digital Operations Support Apprentice.

This is your chance to get stuck into the fastmoving world of digital operationsgaining handson experience while working towards a nationally recognised qualification!
You will be invigilating training courses and using SQA connect as well as using SQA Solar to manage qualifications and view candidate registration along with the online assessment delivery platform.

Main Responsibilities:

• 1st line support advisor for the Operations Team.
• Working collaboratively to support sales team delivery staff and learners alike.
• Problem solving to respond and close all support tickets or escalating when required.
• Becoming the businesss systems expert for to support with task management and report creation.
• Utilise Dante CRM to access manage and maintain uptodate delegate information supporting a datadriven approach to learner management.
• Communicate effectively with internal teams and external stakeholders using Microsoft Outlook ensuring timely and professional correspondence.
• Collaborate using Microsoft SharePoint to securely access share and coedit company documents in a cloudbased environment.
• Maintain Dante digital records and workflows in line with organisational compliance and data protection standards.
• Using XAMS system for the eassessments.
• Utilising the CITB systems CITB ITC and CITB SSP for courses and online testing for delegates.

Desired skills and attributes:

• Confident outgoing and professional with excellent communication skills.
• High attention to detail with strong organisational and timekeeping abilities.
• Capable of working independently using initiative and managing workload in a fastpaced environment.
• Strong IT skills particularly in Microsoft Office with the ability to present information clearly.
• Committed to completing tasks accurately on time and to required standards.
• Experienced in following company client and awarding body specifications.
• Willing to learn and contribute to continuous improvement within a small business environment.

Hours of work:
35 hrs per week Monday Friday 9am 4:30pm.

Salary:
Your salary could vary fromper annum. will be confirmed upon interview

Benefits:

• Annual performance and salary review
• Company Pension scheme
• Company staff benefits scheme
• Any career progression opportunities
• Staff training & development programme

Future prospects:
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in help you develop all the skills you need to be successful in your job role and pass your assessments and can provide one to one support.
Starting with insights into your current potential they plan your growth in a programmatic way close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion as well as the valuable work experience you have gained you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!